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Retailer Services Manager

Nielsen

Posted on January 10, 2019

3 - 6 years Dubai - United Arab Emirates

Any Nationality

Opening 01

Job Description

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Retailer Services Manager - 31541
Client Services and Sales - Utd.Arab.Emir. Dubai, Dubai
Build, develop and maintain retail client service by managing day-to-day administration, sales activities and coordinating analysis and reporting of assigned projects
Retail Client Servicing
; Maintain an accurate, complete, up-to-date and insightful client business plan, included completed monthly service plan, to be shared with Senior Manager and Director when requested
; Serve as primary contact to senior and junior level clients for basic data issues and queries, report generation, ad-hoc analyses, and understanding and answering questions on content
; Excellent and strong communication skills up to C-Suite level in the client, and across Nielsen departments
; Assist in delivering high quality service to retail clients, ensuring the services is timely, according to precise client business needs and specifications, and at the same time meeting Nielsen quality standards
; An unsupervised on-site presence which includes handling data requests, basic technical support, relevant training and data analysis
; Winning Partnerships: assisting the Senior Manager in sourcing data by engaging and delivering presentations to non-cooperators of interest
; Commercial Acumen: approach all client meetings as potential commercial engagements, be able to identify opportunities and respond with demonstrating basic working knowledge of Nielsen solutions, and assist in sales activities e.g. supporting solutions experts on preparation of proposal and credential presentations
; Highly motivated by client-facing activities
; Communicate client needs to appropriate team members
; Analyse the necessary competition and market data
; Be directly accountable for the work conducted for nominated clients in terms of analyses, charting, data requests and delivering presentations
; Timely renewal of all contracts, and signing new agreements with retail clients
Functional & Technical
; Advanced level Excel and PowerPoint, with high computer literacy skills
; Advanced presentation and reporting capabilities
; Basic working knowledge of research methodologies and advanced analytical solutions
; Being smart, innovative, idealist and sensitive
; Effective communication, management and interpersonal skills
; Good negotiation and selling skills
; A keen eye for developing high quality visual presentations and dashboard reports
; Perform quality checks on all reports: strives for accuracy
; Ensure standard operating procedures within area of responsibility are observed
; Recommend improvements in work processes within area of responsibility
; Takes ownership of own development and identifies areas where improveemnts can be made
Typical Position Requirements:
; BA or BS required
; 3 to 6 years FMCG experience desired (in a marketing, sales or agency environment)
; Basic working knowledge of data analysis and statistics
; Fluent in English, and knowing Arabic or Malayalam is an advantage
; Baseline knowledge of research methodologies is an advantage
; No limitation for travelling around the GCC region
About Nielsen:
Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content video, audio, and text is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry s only global view of retail performance measurement.
By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-class measurement as well as analytics that help improve performance. Nielsen, an S&P 500 company, has operations in over 100 countries that cover more than 90 percent of the world s population. For more information, visit www.nielsen.com
Job Type: Regular
Primary Location: Dubai,Dubai
Secondary Locations: , , ,
Travel: Yes, 50% of the Time
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Call Center / BPO / KPO / Outsourcing

Administration

Keywords

Technical Support Analytics Data Analysis Malayalam Performance Management Fmcg Analytical Performance Measurement Market Data Standard Operating Procedures

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Nielsen

Nielsen, an S&P 500 organization is a reputed global performance management company involved in providing a comprehensive understanding of what consumers 'Watch' and 'Buy'. Its ‘Watch’ segment focuses on providing advertising and media clients with Total Audience measurement services, whereas the ‘Buy’ segment offers the global view of retail performance measurement to the consumer packaged goods retailers and manufacturers. With these segments, the company gathers integrated information that helps its clients with analytics and world-class measurement to improve their overall performance.





Nielsen operates in more than 100 countries including various locations in Africa & the Middle East, Asia Pacific, Europe, Greater China, India, Latin America, and North America. Located in the Middle East and the UAE, Nielsen Arabian Peninsula includes more than 400 associates within Dubai, Kuwait, Oman, Saudi Arabia, Qatar and Bahrain. Nielsen Dubai has won the prestigious CSR Label from the Dubai Chamber of Commerce & Industry for its continuous efforts towards corporate social responsibility.





The company offers rewarding and exciting career opportunities to talented professionals across the globe. It offers equal employment opportunities regardless of gender, national origin, age, color, marital status and disability status.

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