Key Job Responsibilities
Revenue Manager is responsible for maximising all revenues to and for the Hotel, including but not limited to Room and Banquet/Catering
Revenues. Lead cross functional decision making of all revenue generating departments including Sales and Marketing, Rooms, Catering and Food and Beverage departments. Manage all aspects of competitor intelligence; pricing; management of room inventory, and/or the yield hurdle points; distribution channels, market segment mix;
acceptance/denial of major group bookings. Compiles information, analysis and monitors actual sals against projected sales.
Using the tools provided (ie IBP) and in compliance with the Millennium standards, maintains, updates and shares information in the areas of a master calendar of external events, competitor rate intelligence, RevPar penetration (RGI), arrival and spending patterns of commercial accounts, denial reports, meeting space allocation, guest capture
rates (with the F&B Mgr), Loyalty program penetration both overall and by account (and for bookers), system contribution and trends in rooms and non-rooms revenues by channel, segment and account. Understand the composition of hotel profitability and uses this to evaluate business from local accounts and groups so as to
provide input to future rate setting and negotiation.
Monitor competitor pricing for all revenue
generating departments, understands the dynamic of the local market and the
demand generators, and recommends appropriate actions to the Revenue Room
Taskforce in relation to the hotel s pricing and market mix strategy.
Conduct weekly rate/sell strategy (yield)
meetings with General Manager , DOSM,
Front Office Manager, F&B Manager.
Facilitate the Revenue Meeting (which the GM
chairs) and generates reports and analyses needed for these meetings,
displaying key facts/trends etc., on the revenue room walls.
Monitor and determine demand periods for
function space, rooms and catering through an analysis of historical data and
current bookings. Responsible for tracking and analysing of booking pace, group
wash, cut off enforcement for groups as well as denied and regretted business.
Manage use of revenue systems* on a daily
basis. This includes the responsibility for any manipulation of the yield
hurdle points and daily inventory balancing where appropriate. Where a yield
management system is not installed this includes responsibility for opening or
closing Holidex Plus.
Train and support hotel teams on revenue
system* functionality and enhancements.
Manage all channels (CRO, GDS, Internet direct
and indirect) including but not limited to room types and sell strategy. Responsible for ensuring compliance with the
Lowest Internet Rate Guarantee and managing third party distributors in
compliance with IHG standards and rules.
Guardian of IBP. Ensure compliance with all IBP
rules and standard processes. Provide input to the annual budget process on all
revenue aspects of the business. Provides medium-term revenue-based forecasts
of required staffing levels to all departments.
Conduct annual revenue management audits with
the Regional Revenue Manager for all revenue generating departments.
Provides technical support to Reservations and
Front Office on up-selling and negotiating techniques.
Champion all special projects relating to
market research and operational optimization (resource planning, costing, Key
Performance Indicators and etc.).
include the central reservations systems Holidex Plus, the yield mgmt system
(HIRO /IDEAS) and portions of the Property management system)
Industry Type :
Hotels / Hospitality
Functional Area :
Finance / Treasury