Revenue Optimization Analyst The Emirates Group

Develop and maintain expertise around revenue management principles and techniques.

In this role, you will:

• Generic
  - Optimise network revenues, using processes, procedures and controls related to Pricing, forecasting and flight optimisation.
  - Evaluate market trends, forward bookings, competitor behaviour, performance of past initiatives and offer proactive recommendations and actions to drive network revenue daily. Using data sourced from multiple sources such as PROS, ATPCO, pricing systems, assess competitor activity, recommend, and prepare responses and strategies aimed at optimising revenue.
  - Analyse passenger demand at market/flight level based on historical data, capacity, competitor environment and other factors.
  - Audit and ensure RO standards and procedures are followed through regional RO Market Operations team, Inventory and Commercial Operations.
  - Provide guidance and requirements to both the RO Standards and Procedures team and the RO Systems team on operational requirements for business process and system development.
  - Manage internal relationships ensuring Revenue Optimisation alignment with Commercial objectives alongside those of other internal stake holders; Commercial, Corporate Communications, Skywards, EGIT, Planning and other departments.

• Business Systems
  - Plan, review and set up systems based on - business segments, sales channel and customer specific areas. Set up contract, Product creation, Account creations, rate definition and reviews, nominal mapping and threshold limits and user access management, analyse and define functional and non-functional requirements for assigned projects and enhancements. Identify and evaluate conflicting requirements and suggest practical solutions to achieve customer targets.

• Revenue Systems
  - Analyse capacity, booked and flown revenue data to derive revenue plans and reports, develop business specifications for new systems, enhancements to the existing systems to suit the changing business requirements and establish controls on the integrity and functionality of new system releases by developing appropriate system test plans.
  
  - Enhance knowledge of NDC concepts and verbs to actively participate in testing and onboarding the GDSs through NDC, opening up means to personalise and offer Emirates enhanced content to the end consumer through GDSs.

• Standards and Procedures
  - Develop Standard Operating Procedures and policies for all key RO functions including pricing, inventory, groups and demand management. Ensure documentation is regularly reviewed, updated, agreed, communicated and understood across all RO operational teams. Collaborate with Systems & Business Support, Analytics, Operations Research and IT teams to establish a robust QC process with alerts, exceptions against each critical process. Ensure training material is up-to-date and controlled on RO SharePoint, conduct trainings for RO new joiners, existing staff, UAE national trainees, commercial trainees, interns as and when required. Coordinate and support project governance, change management efforts under Modern Airline Retailing transformation program initiative.