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Revenue - Reservations Agent (Saudi National)

Rotana Hotel

Posted on January 22, 2020

1 - 2 years Eastern Province - Saudi Arabia

Diploma(Hotel Management). Any Nationality

Opening 01

Job Description

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Job Description
We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:
Process and confirm guest room reservations made by clients on the phone, letter or fax
Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
Show complete product knowledge, understand rate structure and apply rate management
Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
Promote and maintain good public relations and endeavors to maximize business
Maintain an accurate room status at all times
Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified


Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Desired Candidate Profile


Education, Qualifications & Experiences
You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.
Knowledge & Competencies
The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment while possessing following additional competencies:
Understanding the job
Teamwork
Taking Responsibility
Recognising Differences
Adaptability
Customer Focus
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Keywords

Revenue - Reservations Agent (Saudi National)

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Rotana Hotel

Welcome to the world of Rotana. Since its inception, the company has grown to become the largest hospitality management company in the region - a brand not only widely recognized, but much admired.Rotanas strategic development is orchestrated by a team of professionals, who have exceptional internat ional experience and a fundamental understanding of the cultures and communities where it operates hotels
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