Rider Quality Support

talabat

What s on Your Plate?

• Conduct on-ground rider audits to ensure compliance with hygiene, appearance, uniform, and behavior standards.
• Manage crowd control during peak hours, promotional events, and high-traffic locations to ensure smooth operations.
• Handle de-escalation between riders, vendors, and customers, providing quick, professional resolutions to prevent escalation of conflicts.
• Support vendor relations by addressing operational challenges, acting as a liaison for smoother processes.
• Provide real-time updates on on-ground issues to relevant internal teams for swift resolution.
• Deliver safety training refreshers and updates to riders, ensuring alignment with company guidelines.
• Participate in special projects aimed at operational improvement, rider experience enhancement, or safety campaigns.

What Did We Order?

• Can handle difficult situations calmly and help solve problems on-ground.
• Capable of supporting on-ground operations during peak hours.
• Responsible and careful when doing checks and following company rules.
• Ready to work shifts, weekends, and outside in all weather.