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Rides & Attractions Manager

IMG Theme Park LLC

Posted on August 10, 2018

5 - 10 years $6,001 - $7,000 Dubai - United Arab Emirates

Any Graduation, Diploma. Any Nationality

As per Company Benefit Structure

Opening 01

Job Description

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The Rides & Attractions Manager will have overall responsibility for the setup and operation of the Attraction Operations department. The successful candidate will:

• Manage the day to day Ride & Attractions Operations for IMG Worlds of Adventure while providing world class guest service and being accountable for operational excellence in regard to safety, efficiency, and capacity.
• Coordinate with the Technical Services department to ensure that rides and attractions are 100% operationally ready barring any technical issues.
• Responsible for attractions downtime, guest situations, special events, VIP ride access and any events occurring related to the ride operations.
• Assist in the development of Rides & Attractions SOPs, Risk Assessments, Operational Documentation, a comprehensive operational, safety, and guest service training plan.
• Coordinate Rides & Attractions training in the pre-opening phase and partake in attractions handover process.
• Hold routine team meetings and conduct reviews as per the park opening schedule.
• Make continuous changes as needed to refine the operation and achieve the business objectives of the theme park.
• Define operating metrics for Attraction Operations including training, capacity, guest service, financial and staff performance targets and associated methods of performance tracking; ensure departmental goals are aligned with the Operations Division Strategy. Implement an approved strategy for achieving the department’s goals.
• Manage departmental labour budget and manage any attractions-related employee events.
• Ensure all members of the team are meeting the agreed key performance indicators (KPIs).
• Partake in Health & Safety responsibilities by conforming to IMGWOA H&S Standards, DM Health & Safety Standards and position the attractions to exceed inspection while involving team members and supervisors within H&S activities and procedures.

Additionally, as an important player in the management team the successful candidate will carry out the role of Department Duty Manager and Park Duty Manager on a rotational basis.


Desired Candidate Profile

• Experience in ride operations within a large theme park organisation is critical
• Experience in training and developing teams
• Hands on operational management experience within a theme park or leisure destination.
• Working within a quality assurance framework (desirable)


Rides & Attractions Operations

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IMG Theme Park LLC

IMG Worlds of Adventure is an indoor amusement park in the United Arab Emirates in Dubai. It is Dubai’s first mega themed entertainment destination. The park is divided into five 'epic zones'. Two of the five zones represent global brands Cartoon Network and Marvel, while IMG Boulevard and the Los t Valley – Dinosaur Adventure zones are original concepts created by the IMG Group.

IMG Worlds of Adventure is the largest temperature controlled indoor themed entertainment destination in the world, covering an area in excess of 1.5 million square feet. With the capacity to welcome more than 20,000 guests a day.
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Website http://www.imgworlds.com

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