RMA Logistics Incharge General Consult UAE Posted on August 10, 2018 2 - 3 years Dubai - United Arab Emirates Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Lead the process of product returns and track product failure analysis.Work with engineers and technicians to identify electronic issues and communicate findings to customers as needed.Ensure a high level of customer service is delivered to all internal and external customers, in accordance with the RMA Support Teams mission.Handle the day-to-day RMA receiving, processing, internal/external movement, and shipping activities.Meet all internal and external Service Level Agreements while striving to exceed expectations.Maintain daily productivity / workflow reports and metrics.Manage the RMA Authorization processing as needed.Responsible for building a cohesive team that is focused on continuous improvement.Work closely with internal departments such as Operations, Internal Sales, Technical Support, Accounts Receivable/Payable, Quality and Engineering as required.Build and maintain positive relationships with contract manufacturers and vendors.Set daily, weekly and monthly processing priorities.Maintain, review and update process documentation on a regular basis; Create new documents as required.Review and analyze current processes on a regular basis and develop and implement new processes as required.Identify relevant metrics while publicly communicating the department performance against related metrics.Working hours are Sunday through Thursday from 8 AM to 6 PM (including a 1 hour lunch break).The ideal candidate will have high energy, providing exemplary customer service, flexibility, dependability and willingness to do whatever it takes to get the job donewith a smileare all highly desirable traits. Being a self-starter with a desire to exceed expectations is the key to success at our company. Company Industry IT - Software Services Department/Functional Area Logistics / Supply Chain Keywords Technical support Customer service Logistics Service level Failure analysis Workflow Continuous improvement Process documentation Accounts receivable Management REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People also searched for Dubai UAE All Jobs Logistics Incharge Jobs in Dubai Manager Jobs in Dubai Logistics Executive Jobs in Dubai Logistics Jobs in Dubai Accounting Jobs in Dubai Customer Service Jobs in Dubai Receivable Management Jobs in Dubai Logistics Incharge Jobs in UAE Manager Jobs in UAE Logistics Executive Jobs in UAE Logistics Jobs in UAE Accounting Jobs in UAE Customer Service Jobs in UAE Receivable Management Jobs in UAE Logistics Incharge Jobs Manager Jobs Logistics Executive Jobs Logistics Jobs Accounting Jobs Customer Service Jobs Receivable Management Jobs General Consult UAE View Contact Details Contact Name/ Designation: - Website https://www.amitojobs.com/job/211626/rma-logistics-incharge/ Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?