Role in Guest Service - UAEN

Confidential Company

Employer Active

Posted 3 hrs ago

Experience

0 - 4 Years

Job Location

Dubai - United Arab Emirates (UAE)

Education

Secondary School, Intermediate School, Bachelor of Commerce, Bachelor of Business Administration

Nationality

Emirati (UAE)

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Greet and welcome guests in a courteous, professional, and friendly manner.
  • Provide information and assistance regarding mall facilities, services, promotions, and events.
  • Respond to guest inquiries and resolve complaints or escalate to supervisors when necessary.
  • Support in issuing gift cards, vouchers, and other customer-facing services.
  • Maintain accurate records of guest interactions, inquiries, and service requests.
  • Assist in lost and found procedures, ensuring items are logged, stored, and reported as per policy.
  • Monitor customer service desk operations, ensuring tidiness and readiness at all times.
  • Coordinate with security, housekeeping, and mall operations teams to address guest concerns.
  • Support customer engagement activities, campaigns, and mall events when required.
  • Ensure compliance with customer service standards and company policies

Desired Candidate Profile


  • Takes ownership of his/her own learning agenda by identifying development needs in consultation with the reporting manager and working towards bridging the gaps through various means which go beyond just training.
  • Understands the competencies relevant to his/her role and works towards displaying as well as developing these effectively.
  • Keeps abreast of relevant professional/industry developments, new techniques and current issues through continued education and professional networks.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Customer Service
  • Guest Relations

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Confidential Company