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Room Attendant at InterContinental Le Vendome Hotel Beirut

Intercontinental Hotels Group

Posted on July 13, 2018

0 - 2 years Beirut - Lebanon

Diploma(Hotel Management). Any Nationality

Opening 01

Job Description

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Description
1. KEY RESPONSIBILITIES
Job Summary
Under the general direction of the Executive Housekeeper or his/her Delegate, and within the limits of established IHG and local Hotel policies and procedures, responsible to keep guest rooms and adjacent areas in a clean and well maintained condition to ensure maximum convenience and comfort to the guests.
Essential Duties and Responsibilities
• Cleans and maintains guests rooms, guests corridors, linen rooms and cupboards according to set standards and procedures.
• Replenishes guests in-room supplies.
• Reports damage or malfunction in rooms to Rooms Supervisor.
• Maintains equipment in a proper state of cleanliness and repair.
• Maintains a daily room checklist.
• Meets with superior and takes on daily assigned tasks.
• Reports and submits lost and found articles to superior immediately.
• Reports guest complaints to superior immediately.
• Reports unusual behavior or activities on floors to supervisor.
• Records room status in allocated section accurately.
• Attends meetings and training sessions as required.
• Reports for duty punctually wearing the correct uniform and name badge at all times.
• Collects the section key against signature and room report from the housekeeping office and return them at the end of the shift.
• Attends the morning briefing at the beginning of the shift.
• Attends to the guest s requests and queries courteously and promptly in the course of duty.
• Does special general cleaning in guest rooms as per housekeeping schedule and occupancy level.
• Cleans and stores all the equipment in its proper place and keeps pantries well arranged.
• Re-stocks the trolley and pantries for the next day.
• Is present and active in the training sessions provided by the Hotel.
• Understands and adheres to all fire and safety procedures.
• Cleans assigned areas thoroughly, making the necessary arrangement, replenish linen and guest supplies.
• Keeps all housekeeping areas clean and tidy.
• Participates in the multi-skilling philosophy of the department.
• Fills out the Housekeeping Attendant s reports correctly, showing the room status and time cleaned.
• Keeps daily accurate records of discarded linen.
• Controls daily amount of collected and received linen.
• Controls daily amount of collected and received linen for and from the laundry.
• Does not allow anyone to enter in guest rooms except with the approval of the supervisors.
• I aware of cost savings according initiated by the department.
• Is aware of costs savings regarding linen misuse, discarded linen.
• Carries out any duties that supervisors may assign.
• Demonstrates understanding and awareness of all policies and procedures relation to Health, Hygiene and Fire Life Safety.
• Performs related duties and other projects as assigned.


Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Desired Candidate Profile


2. REQUIRED QUALIFICATIONS
Education:
No Degree Required
Skills:
Physical
Experience:
0 to 2 years
Competencies:
Planning/Organizing
Team Orientation
Drive for Results
Customer Service Orientation
Adaptability/Flexibility

Keywords

Housekeeping Customer Service Orientation Supervisor Executive Training Cost Relationship Executive

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Intercontinental Hotels Group

Founded in 1988, InterContinental Hotels Group (IHG) is one of the leading hotel groups in the world. The group owns nearly 5,100 hotels and more than 750,000 rooms in almost 100 countries. During 2015, the company had more than 175 million guest nights. Its brands are present in 13 of the 20 larges t hotel markets. In UAE, the hospitality chain has its presence in Dubai, Abu Dhabi and Fujairah. The hospitality giant’s portfolio of brands includes: • InterContinental® Hotels & Resorts• Kimpton Hotels & Restaurants• Holiday Inn• Holiday Inn Express• Crowne Plaza Hotels & Resorts• Hotel Indigo• Staybridge Suites• Candlewood Suites• EVEN Hotels• HUALUXE Hotels and ResortsIHG's aim is to create ‘Great Hotels Guests Love’. Towards this goal, the group is committed to introducing more rooms in its ever-growing portfolio of hotels not just in existing locations but beyond too. The company also aims to reduce the carbon footprint and water use to promote eco-friendly travel amongst its guests.The company welcomes hospitality professional to join its teams with a promise to offer numerous benefit and opportunity that comes with working for a global organization. IHG encourages people to bring their individual passions and ambitions and support its employees in realizing their goals.
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