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Room Service Manager

Kempinski Hotel

2 - 3 years Dubai - United Arab Emirates

Bachelor of Hotel Management(Hotel Management). Any Anglophone National

, Posted on May 7, 2018 1 Opening

Job Description

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key Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:
• Be knowledgeable of all services and products offered by the hotel.
• Set an example in terms of service and product knowledge.
• Actively participate in Room Service menu design in cooperation with the Culinary Team, Bar Manager and Chef Sommelier / Sommelier.
• Organise tastings of new Room Service menus for Room Service employees.
• Perform up selling for all items offered by the department assigned as well as offering alternatives.
• Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• Produce reports and analysis of the outlet and present report in the monthly performance meeting.
• Lead the Room Service Outlet efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.
• Assist in preparation of the Room Service budget.
• Assist the Culinary Team with the planning of the amenities.
• Execute the distribution of the amenities as the per the amenity plan.
• Conduct monthly inventory of operating supplies and equipment together with the Stewarding Department.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Conduct daily pre-shift meetings to employees on preparation, guest profile, service and special requirements.
• Prepare and review all departmental operations manual updates annually in accordance with the Assistant Head of Department.
• Support all activities and cooperation with the suppliers.
• Handle guest enquiries and complaints in a courteous and efficient manner and report to Head of Department / Assistant Head of Department ensuring that the follow up is
• performed with the guest.
• Ensure that the opening and closing procedures established for the outlet are followed.

Industry Type : Hotels / Hospitality
Functional Area : Chefs / F&B / Housekeeping / Front Desk

Desired Candidate Profile

* Desired Skills & Qualifications:
• BA/BSc in Hospitality Management or related field, preferably from hotel school or MBA
• Minimum 2 years' in a similar Food & Beverage management role, preferably with a 5* hotel chain.
• English excellent oral and written skills
• Additional language beneficial.
• Ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions
• Ability to operate computer and office equipment
• Proficiency in Excel and Word
• Passionate for Food & Beverage


Room Service Manager Hospitality management English Business Analyst Office equipment Writing skills Room service Entertainment Architecture Distribution Inventory

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Kempinski Hotel

Beginning its journey in 1897, Kempinski Hotels is Europe’s oldest luxury hotel group. Headquartered in Geneva, the group has a wide collection of distinguished properties all over the world including the UAE (Dubai, Ajman, and Abu Dhabi), Qatar, Saudi Arabia, Egypt, Germany, Indonesia, China, Austria, Thailand, Turkey, and other locations. Each year, Kempinski keeps adding new destinations in the Middle East, Asia, Africa and Europe. Moreover, Kempinski Hotels owns and operates a broad international portfolio of more than 70 Hotels, luxury resorts, business and Spa hotels reflecting the finest and mesmerizing traditions of European hospitality.

The group believes its success completely relies on its diversified team of dedicated and experienced professionals. Kempinski provides numerous exciting and rewarding career opportunities and other benefits such as People Training and Talent Development Programs to ensure a great learning process for its people. It employs over 22,500 employees in more than 30 countries, with an average of 4 million guests every year. The Hotel Group believes that its corporate social responsibilities extend beyond its guests and employees into the communities where it operates.

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