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Room Service Order Taker

InterContinental Hotels & Resorts - Middle East & Africa

Posted on July 9, 2018

1 - 2 years Fujairah - United Arab Emirates

Any Nationality

Opening 01

Job Description

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What's your passion? Whether you're into scuba diving, golf or dancing the tango, at IHG we're interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies. Imagine working for a company that gives you Room to be yourself. Our commitment to our people is to deliver Room to have a great start, to learn and grow, to perform, to be recognized and rewarded, to be involved and to take the initiative and lead.
At the moment we're looking fornbsp Room Service Order taker nbspto join our friendly and professional team at InterContinental Fujairah Resort. Asnbsp Room Service Order taker , nbspyou willnbspbenbspresponsible for :nbsp
• Involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly
• Punches the food and beverage orders on to the Point of Sales systemsnbsp
• Know all menus and ongoing promotions in the outlet by heart and gives recommendations to guests upon request
• Be attentive to guest s needs
• Perform department/outlet opening or closing duties as required. Ensure that Room Service stations arenbspclean and maintained throughout shift
• Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident to the Supervisor or Manager on duty
• Take action to solve guest problems/complaints and use established guidelines for any service recover to ensure guest satisfaction
• Work as team and communicate and co-ordinate with other departments to ensure excellent quality and service
• May receive guest payments and process transactions as outlined in the cash and charge procedures as needed
• May assist with other duties as assigned
At IHG we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.
So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.
We are an equal opportunities employer.
Previous experience working within F&B department or similar environment
Preferably with 5-Star Hotel experience
Strong Communication skills (verbal, listening, writing)
Excellent Hospitality Skills
Proficiency and strong knowledge in Excel
Pro-active and reliable


Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Keywords

Hospitality Room Service Guest Satisfaction Management Supervisoriness Executive Excel Relationship Executive Usage

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InterContinental Hotels & Resorts - Middle East & Africa


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