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Room Service Order Taker

Intercontinental Hotels Group (IHG)

Posted on July 5, 2018

1 - 2 years Other - United Arab Emirates

Any Nationality

Opening 01

Job Description

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What's your passion? Whether you're into scuba diving, golf or dancing the tango, at IHG we're interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies. Imagine working for a company that gives you Room to be yourself. Our commitment to our people is to deliver Room to have a great start, to learn and grow, to perform, to be recognized and rewarded, to be involved and to take the initiative and lead.
At the moment we're looking for Room Service Order taker to join our friendly and professional team at InterContinental Fujairah Resort. As Room Service Order taker , you will be responsible for :
Involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly
Punches the food and beverage orders on to the Point of Sales systems
Know all menus and ongoing promotions in the outlet by heart and gives recommendations to guests upon request
Be attentive to guest's needs
Perform department/outlet opening or closing duties as required. Ensure that Room Service stations are clean and maintained throughout shift
Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident to the Supervisor or Manager on duty
Take action to solve guest problems/complaints and use established guidelines for any service recover to ensure guest satisfaction
Work as team and communicate and co-ordinate with other departments to ensure excellent quality and service
May receive guest payments and process transactions as outlined in the cash and charge procedures as needed
May assist with other duties as assigned
At IHG we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.
So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.
We are an equal opportunities employer.
Previous experience working within F&B department or similar environment
Preferably with 5-Star Hotel experience
Strong Communication skills (verbal, listening, writing)
Excellent Hospitality Skills
Proficiency and strong knowledge in Excel
Pro-active and reliable
Able to work alone and within a team

Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk


Hospitality Guest Satisfaction Room Service Supervisor Management Excel Usage Relationship Executiveiness Executive


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Intercontinental Hotels Group (IHG)

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