Job Description :
Urgently looking for an experienced Roms Controller in UAE.
Monitoring special requests from Guestware and Elite Guests profiles on a daily basis.
Answering incoming phone calls directed toward the Front Desk and resolving the call inquiries.
Checks printed registration cards against information on arrival report and rectifies any discrepancies.
Keeps track of rooms to ensure accurate status and readiness for check-in.
Aid guests in locating other areas of the hotel (walk them to destination if possible).
Familiarity with parking validation procedures and Good Night’s rest policy.
Two years experience in same field.
Excellent communication skills – oral and written.
Excellent customer service skills.