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Rooms Director, Oman

Aspire Globally, Executive Search

Posted on October 18, 2019

2 - 3 years Oman - Oman

Any Nationality

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Opening 01

Job Description

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A high level of attention to detail for the quality and presentation of employees and room product, so as to ensure exceptional guest experiences driven by imagination and consistency. To lead and train a multi-cultural team, by showing inspirational leadership and creating self motivation.
Specific role responsibilities but not limited to:
FRONT OFFICE
To ensure the guest sense of arrival and departure are key focus and touch points regarding service
To produce constant improvement in guest experience satisfaction metrics
To play a hands on role with checking guests in and out of the hotel and cleaning rooms in the case of urgent guest arrivals
To maintain high visibility with employees and guests
To maintain up to date and detailed guest profiles and preferences
To develop and maintain an ever improving Family/Children program
To develop and maintain an ever improving Nationally program
To develop and maintain with the assistance of F&B and ever improving creative guest amenities program
To take charge in a friendly manner of all guest complaints, reviews and recoveries by ensuring appropriate follow up to exceed guests expectations and response within 48 hours
To take charge of the installation and updating of Opera
To have a full application understanding of Opera, HotSos, Rex, and Rooms Manage System
To monitor proper operation of the PBX console and Switchboard agents
To ensure the Business Centre is maintained in a clean and fully equipped manner at all times with the latest technology available
To liaise with external contractors, such as Airport Arrivals, Transportation, Florist, and Laundry to ensure service and quality standards are met at all times
To prepare the departmental budget that correctly reflects the hotel s business plan
To maintain correct procedures for hotel accounting, credit control and handling of financial transactions, and supply inventory
To actively participate in the Revenue and Credit meetings
To coordinate and oversee the Hotel Duty Manager program and ensure all guest issues are resolved and every shift has a qualified trained MOD to oversee hotel operations
HOUSEKEEPING
To oversee hotel room quality by ensuring standards are met to maintain quality cleanliness and product ratings
To inspect all VIP rooms and Suites prior to the arrival of guests
To conduct regular guest room walkthrough with the Executive Housekeeping and Director of Engineering and ensure the preventive maintenance program is properly executed
To ensure all guests requests during the stay are recorded and actioned timely and accurately
To ensure the excellence in appearance of all public areas throughout the hotel including floral arrangements
To ensure Housekeeping productivity is in line with the budget based on occupancy levels
To coordinate the laundry operation and employee uniforms in the hotel
To assist all department heads in questions related to housekeeping and ensure at all times there is a transparent, smooth and healthy working relationship with all Operating departments, particularly Maintenance and F&B
To maintain adequate and required pars of all supplies (printed, guest supplies, guest requests, administration)
SPA
To ensure the cleanliness of the Spa (swimming pool, gym, treatment rooms, barber) at all times
To ensure Therapists productivity is in line with the budget based on treatments
To develop new treatments that are in line with our guests needs
CANDIDATE PROFILE
Eligible applicants must have either 2 years experience as a Director of Rooms/Rooms Division Manager OR 4 years experience as a Front Office Manager in a 5 star hotel and meet at least two of the following prerequisites:
1. Previously been involved in a Hotel opening
2. Previously managed Housekeeping
Required Skills:
Front Office
Transportation
Office Manager
Housekeeping
Opera
Exceed
Arrangements
Business Plan
Metrics
Engineering
Satisfaction
Inventory
Credit
Budget
Maintenance
Accounting


Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Desired Candidate Profile


Front Office
Transportation
Office Manager
Housekeeping
Opera
Exceed
Arrangements
Business Plan
Metrics
Engineering
Satisfaction
Inventory
Credit
Budget
Maintenance
Accounting
Operations
Leadership

Keywords

Rooms Director

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Aspire Globally, Executive Search




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