perform scheduled preventative maintenance in guest rooms, (PPM/MRT) and/or
guest corridors as required, including flipping/inspecting mattresses, box springs
and assembling bed frames, vacuuming bulkheads, repairing carpets and
upholstery, touch-up painting, touch-up furniture ensuring that all necessary
hardware and appliances are present in the room and in working order, replacing
light fixtures, and inspecting and repairing grout and caulking. Maintain,
repair and clean all guest rooms in accordance with the property room
preventative maintenance procedures and standard guidelines.
/ BUSINESS CONTEXT
• A Full Time
position based at JW Marriott Marquis Dubai.
• Number of Direct
Reports - 0
• Titles of Direct
• Minimum 2 years
of related work experience in a 5-star property
• Basics of
• Ability to Troubleshoot and perform basic repair of in-room equipment, fixtures & appliances
understanding of Electrical, Air conditioning, Plumbing systems; and
knowledge of electrical Tools and Instrumentation
• Knowledge of
Lock/Tag Out Protocol, OSHA and other safety procedures
• Understanding of
maintenance inventory and requisition of parts and Guestroom supplies
ability to verbally communicate with guests (and co-workers) to resolve maintenance issues with little to no supervision
Technical, Trade or Vocational Certificate/Diploma or equivalent
following are specific responsibilities and contributions critical to the
successful performance of the position:
guest room preventive maintenance checklist to individually complete rooms
preventative maintenance process for guest rooms in efficient and
• Responsible for
Engineering related guest room requests and response in a timely manner.
• Ensure that all
Work Order, PPM & General Maintenance works are executed, as directed
by the immediate supervisor
• To keep
Housekeeping / Front Office informed of issues preventing the sale of a
• To familiarize
with the operation of the Guestware enterprise system and check the system
• To retain daily
logs for all work carried out and spares requested/ordered.
• Ensure all the
portable appliances in the room are PAT tested
engineering area is safe, kept clean and in an orderly manner. Keep close
coordination with other engineering staff for smooth operation. Report any serious maintenance problems, unusual findings,
or safety hazards immediately to the manager/supervisor
• Participate in
departmental meetings and training etc.
• Assist in energy
conservation program, as assigned
• Comply with
hotel and corporate LSOP s and SOP s.
• To attend all
safety and fire training and adhere to safety instructions at work to
prevent any accidents.
• Serve as an
active member of hotel emergency response team.
• Take active role
in the TQM process.
• To ensure that
you maintain a high level of hospitality and guest concern. Practice at
all times Empowerment and do whatever it takes to satisfy the guest.
prevention and safety to be aware of all existing departmental job safety
analysis and to strive to work in an accident free manner and to create a
safe working environment for himself and for others.
• Maintain high
standard of GSS and Brand standard for guest rooms and related areas.
• To carry out
other job assignments given by DOE or designate, as business demands.
Safety and Security
• Follow company,
hotel and department policies and procedures.
• Follows Marriott
International Hotels Limited Regional Office policies and procedures
• Protect the
privacy and security of guests and coworkers.
confidentiality of proprietary materials and information.
• Ensure uniform,
nametags, and personal appearance are clean, hygienic, professional and in
compliance with company policies and procedures.
• Protect company
tools, equipment, machines, or other assets in accordance with company
policies and procedures.
• Perform other
reasonable job duties as requested by Supervisors and Management.
• Working hours as
required to do your job but normally not less than 48 hours per week.
• Actively listen
and respond positively to guest questions, concerns, and requests using
brand or property specific process (e.g., LEARN, JW Symphony of Service)
to resolve issues, delight, and build trust.
• Assist other
employees to ensure proper coverage and prompt guest service.
guests' service needs, including asking questions of guests to better
understand their needs and watching/listening to guest preferences and
acting on them whenever possible.