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Rooms Technician

Marriott Hotels Resorts /JW Marriott

Posted on May 17, 2019

2 - 3 years Dubai - United Arab Emirates

Any Nationality

Opening 01

Job Description

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JOB
SUMMARY
To
perform scheduled preventative maintenance in guest rooms, (PPM/MRT) and/or
guest corridors as required, including flipping/inspecting mattresses, box springs
and assembling bed frames, vacuuming bulkheads, repairing carpets and
upholstery, touch-up painting, touch-up furniture ensuring that all necessary
hardware and appliances are present in the room and in working order, replacing
light fixtures, and inspecting and repairing grout and caulking. Maintain,
repair and clean all guest rooms in accordance with the property room
preventative maintenance procedures and standard guidelines.
SCOPE
/ BUSINESS CONTEXT
• A Full Time
position based at JW Marriott Marquis Dubai.
• Number of Direct
Reports - 0
• Titles of Direct
Reports
CANDIDATE
PROFILE
Experience:
• Minimum 2 years
of related work experience in a 5-star property
Skills
and Knowledge
• Basics of
engineering drawing
• Ability to Troubleshoot and perform basic repair of in-room equipment, fixtures & appliances
• Good
understanding of Electrical, Air conditioning, Plumbing systems; and
Carpentry/Masonry
• Demonstrated
knowledge of electrical Tools and Instrumentation
• Knowledge of
Lock/Tag Out Protocol, OSHA and other safety procedures
• Understanding of
maintenance inventory and requisition of parts and Guestroom supplies
as needed.
• Excellent
ability to verbally communicate with guests (and co-workers) to resolve maintenance issues with little to no supervision
Education
or Certification
• Minimum
Technical, Trade or Vocational Certificate/Diploma or equivalent
SPECIFIC
DUTIES
The
following are specific responsibilities and contributions critical to the
successful performance of the position:
• Follow
guest room preventive maintenance checklist to individually complete rooms
preventative maintenance process for guest rooms in efficient and
effective manner.
• Responsible for
Engineering related guest room requests and response in a timely manner.
• Ensure that all
Work Order, PPM & General Maintenance works are executed, as directed
by the immediate supervisor
• To keep
Housekeeping / Front Office informed of issues preventing the sale of a
room
• To familiarize
with the operation of the Guestware enterprise system and check the system
daily.
• To retain daily
logs for all work carried out and spares requested/ordered.
• Ensure all the
portable appliances in the room are PAT tested
• Maintain
engineering area is safe, kept clean and in an orderly manner. Keep close
coordination with other engineering staff for smooth operation. Report any serious maintenance problems, unusual findings,
or safety hazards immediately to the manager/supervisor
• Participate in
departmental meetings and training etc.
• Assist in energy
conservation program, as assigned
• Comply with
hotel and corporate LSOP s and SOP s.
• To attend all
safety and fire training and adhere to safety instructions at work to
prevent any accidents.
• Serve as an
active member of hotel emergency response team.
• Take active role
in the TQM process.
• To ensure that
you maintain a high level of hospitality and guest concern. Practice at
all times Empowerment and do whatever it takes to satisfy the guest.
• Accident
prevention and safety to be aware of all existing departmental job safety
analysis and to strive to work in an accident free manner and to create a
safe working environment for himself and for others.
• Maintain high
standard of GSS and Brand standard for guest rooms and related areas.
• To carry out
other job assignments given by DOE or designate, as business demands.
Safety and Security
Policies
and Procedures
• Follow company,
hotel and department policies and procedures.
• Follows Marriott
International Hotels Limited Regional Office policies and procedures
• Protect the
privacy and security of guests and coworkers.
• Maintain
confidentiality of proprietary materials and information.
• Ensure uniform,
nametags, and personal appearance are clean, hygienic, professional and in
compliance with company policies and procedures.
• Protect company
tools, equipment, machines, or other assets in accordance with company
policies and procedures.
• Perform other
reasonable job duties as requested by Supervisors and Management.
• Working hours as
required to do your job but normally not less than 48 hours per week.
Guest Relations
• Actively listen
and respond positively to guest questions, concerns, and requests using
brand or property specific process (e.g., LEARN, JW Symphony of Service)
to resolve issues, delight, and build trust.
• Assist other
employees to ensure proper coverage and prompt guest service.
• Anticipate
guests' service needs, including asking questions of guests to better
understand their needs and watching/listening to guest preferences and
acting on them whenever possible.


Hotels / Hospitality

Installation / Maintenance / Operations / Repair

Desired Candidate Profile

• Address guests'
service needs in a professional, positive, and timely manner.
• Engage guests in
conversation regarding their stay, property services, and area
attractions/offerings.
• Thank guests
with genuine appreciation and provide a fond farewell.
• Welcome and
acknowledge each and every guest with a smile, eye contact, and a friendly
verbal greeting, using the guest's name when possible.
• Supply
guests/residents with directions and information regarding property
amenities, services, and hours of operation, and local areas of interest
and activities.
Communication
• Answer
telephones using appropriate etiquette including answering the phone
within 3 rings, answering with a smile in one's voice, using the callers'
name, transferring calls to appropriate person/department, requesting
permission before placing the caller on hold, taking and relaying
messages, and allowing the caller to end the call.
• Speak to guests
and co-workers using clear, appropriate and professional language.
• Talk with and listen
to other employees to effectively exchange information.
Working with Others
• Support all
co-workers and treat them with dignity and respect.
• Handle sensitive
issues with employees and/or guests with tact, respect, diplomacy, and
confidentiality. Develop and maintain positive and productive working
relationships with other employees and departments.
• Partner with and
assist others to promote an environment of teamwork and achieve common
goals.
Quality Assurance/Quality Improvement
• Comply with
quality assurance expectations and standards, e.g. GuestVoice and JW
Marriott Brand Standard Audit.
Physical
Tasks
• The physical
ability to stand and or walk frequently.
• The physical
ability to climb on a ladder or scaffolding to heights in excess of 10 ,
balance, and work above the shoulder frequently.
• The physical
ability to occasionally bend/stoop, kneel, crouch, and squat in order to
operate and maintain the Plant and Equipment.
• The physical
ability to use both hands for frequent grasping and occasional fine
manipulation
• The physical
ability to frequently carry up to 50 pounds of weight distances of up to
600 feet; and to frequently lift up to 50 pounds of weight from the floor
to above the shoulders.
• The physical
ability to occasionally push and pull various items, such as equipment,
tools etc.
• The physical
ability to work at heights for extended periods of time and to tolerate
required personal protective equipment such as steel toed shoes, work
gloves, safety glasses, ear protection, dust masks, safety belts and
safety shoes on a continuous basis.
Marriott
International is an equal opportunity employer committed to hiring a diverse
workforce and sustaining an inclusive culture.

Keywords

Rooms Technician

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Marriott Hotels Resorts /JW Marriott

Founded by J. Willard and Alice Marriott in 1927, Marriott International, Inc. is a leading global lodging company headquartered in Washington, DC in Bethesda, Maryland. It has over 6,000 properties in nearly 122 countries- Middle East & Africa (245 properties, 29 countries), Europe (512 properti es, 37 countries), United States & Canada ( 4,526 properties, 2 countries), Caribbean & Latin America (225 properties, 33 countries), and Asia-Pacific (572 properties, 21 countries). Marriott International, a FORTUNE 500 Company, started its operations in the Middle East in 1980 with Riyadh Marriott Hotel in Saudi Arabia.





Marriott’s portfolio of brands includes JW Marriott and Marriott Hotels, the flagship brand of Marriott with over 500 international locations, along with the other 30 brands. The ever-evolving and award-winning brands of the organization continue to bring in customer satisfaction by offering exceptional amenities and attentive guest care that sets the industry standards. Known as one of the ‘best employers’, Marriott maintains a work culture that puts its people first. The organization offers excellent benefits and career paths that help its employees to grow professionally and personally. Marriott International promotes innovation, diversity, teamwork and a thriving culture. Marriott International’s merger with Starwood Hotels & Resorts has strengthened its position as the best travel company in the world.



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