Royal Service Agent Fairmont Hotels & Resorts Posted on June 12, 2018 3 - 4 years Abu Dhabi - United Arab Emirates Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Summary of Responsibilities: Reporting to the Assistant Manager, responsibilities and essential job functions include but are not limited to the following: • Consistently offer professional, friendly and engaging service • Process all external and internal calls either by redirecting calls or assisting the caller • Take ownership of the caller s request and ensure follow up according to the hotel s standards • Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering • Maintain and monitor the Royal Service software system • Serve as a liaison for Guests requiring information relating to all aspects of the hotel • Handle and distribute faxes, voice messages and written messages for internal and external Guests • Have full knowledge of the hotel s emergency procedures • Follow department policies, procedures and service standards • Follow all safety policies • Other duties as assigned Company Industry Hotels / Hospitality Department/Functional Area Sales / Business Development Desired Candidate Profile Qualifications: • Previous customer related experience an asset • Must possess outstanding guest services skills and sophisticated verbal communication skills • Computer literate in Microsoft Window applications required • Strong interpersonal and problem solving abilities • Highly responsible & reliable • Ability to work well under pressure in a fast paced environment • Ability to work cohesively with fellow colleagues as part of a team • Ability to focus attention on guest needs, remaining calm and courteous at all times Physical Aspects of Position (include but are not limited to): • Frequent sitting throughout shift • Occasional standing, kneeling, pushing, pulling, lifting Visa Requirements: Please note that you must be eligible to live and work in Abu Dhabi. Fairmont Bab Al Bahr will cover visa costs and flights for selected candidates from place of origin. Living and working in Abu Dhabi : Abu Dhabi, the capital, is the largest of the 7 Emirates which make up the United Arab Emirates, one of the world fastest growing tourist destinations. When you choose to live and work in Abu Dhabi, you will find that we offer competitive salaries, service charge, quality medical benefits, meals and furnished accommodation. There are currently no income taxes in the United Arab Emirates. Abu Dhabi s heritage is rooted in Islamic traditions and living here will prove to be a unique life experience. For more information about living in Abu Dhabi, we suggest you visit the following website: www.visitabudhabi.ae APPLY TODAY: Whether you re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist! Keywords Front Office Housekeeping Hospitality Career Development Quality Standards Windows Architecture Training Monitoring REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People also searched for Dubai UAE All Jobs Agent Jobs in Dubai Advisor Jobs in Dubai Team Leader Jobs in Dubai Sales Jobs in Dubai Hotel Jobs in Dubai Accommodation Jobs in Dubai Front Office Jobs in Dubai Agent Jobs in UAE Advisor Jobs in UAE Team Leader Jobs in UAE Sales Jobs in UAE Hotel Jobs in UAE Accommodation Jobs in UAE Front Office Jobs in UAE Agent Jobs Advisor Jobs Team Leader Jobs Sales Jobs Hotel Jobs Accommodation Jobs Front Office Jobs Fairmont Hotels & Resorts At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. ThatÃ¢Â€Â™s why you'll find exceptional work opportunitiesÃ¢Â€Â”throughout No rth America and the Caribbean, Europe and Africa, the Middle East and Asia PacificÃ¢Â€Â”as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like LondonÃ¢Â€Â™s The Savoy, New YorkÃ¢Â€Â™s The Plaza, and ShanghaiÃ¢Â€Â™s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits! 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