Royal Service Agent Fairmont Hotels & Resorts Posted on October 30, 2019 2 - 3 years Dubai - United Arab Emirates Any Graduation. Any Nationality Easy Apply Login To ApplyRegister & ApplyApply Without Registration Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Royal Service AgentYour knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.Hotel Overview :A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Just minutes from Dubai's key attractions, our hotel is linked to the Dubai International Convention Centre. Ten contemporary dining experiences intrigue the palate, our signature Spa and health facilities offer a wealth of amenities, including two terrace sundecks complemented by handcrafted mosaic swimming pools. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.Summary of Responsibilities:Reporting to the Assistant Manager, responsibilities and essential job functions include but are not limited to the following:•Consistently offer professional, friendly and engaging service•Process all external and internal calls either by redirecting calls or assisting the caller•Take ownership of the caller s request and ensure follow up according to the hotel s standards•Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering•Maintain and monitor the Royal Service software system•Serve as a liaison for Guests requiring information relating to all aspects of the hotel•Handle and distribute faxes, voice messages and written messages for internal and external Guests•Have full knowledge of the hotel s emergency procedures•Follow department policies, procedures and service standards•Follow all safety policies•Other duties as assigned Company Industry Hotels / Hospitality Department/Functional Area Administration Desired Candidate Profile Qualifications:•Previous customer related experience an asset•Must possess outstanding guest services skills and sophisticated verbal communication skills•Computer literate in Microsoft Window applications required•Strong interpersonal and problem solving abilities•Highly responsible & reliable•Ability to work well under pressure in a fast paced environment•Ability to work cohesively with fellow colleagues as part of a team•Ability to focus attention on guest needs, remaining calm and courteous at all timesPhysical Aspects of Position (include but are not limited to):•Frequent sitting throughout shift•Occasional standing, kneeling, pushing, pulling, liftingVisa Requirements: Keywords Royal Service Agent Login To ApplyRegister & ApplyApply Without Registration REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Agent Jobs also searched Dubai UAE All Jobs Agent Jobs in Dubai Advisor Jobs in Dubai Team Leader Jobs in Dubai Administration Jobs in Dubai Front Office Jobs in Dubai Communication Skills Jobs in Dubai Verbal Communication Jobs in Dubai Agent Jobs in UAE Advisor Jobs in UAE Team Leader Jobs in UAE Administration Jobs in UAE Front Office Jobs in UAE Communication Skills Jobs in UAE Verbal Communication Jobs in UAE Agent Jobs Advisor Jobs Team Leader Jobs Administration Jobs Front Office Jobs Communication Skills Jobs Verbal Communication Jobs Fairmont Hotels & Resorts View Contact Details Contact Name/ Designation: - Website https://frhi.taleo.net/careersection/ext_frhi/jobdetail.ftl?job=884708&lang=en Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?