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Royal Service Agent

Fairmont Hotels & Resorts

Posted on October 30, 2019

2 - 3 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

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Job Description

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Royal Service Agent
Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.
Hotel Overview :
A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Just minutes from Dubai's key attractions, our hotel is linked to the Dubai International Convention Centre. Ten contemporary dining experiences intrigue the palate, our signature Spa and health facilities offer a wealth of amenities, including two terrace sundecks complemented by handcrafted mosaic swimming pools. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.
Summary of Responsibilities:
Reporting to the Assistant Manager, responsibilities and essential job functions include but are not limited to the following:
•Consistently offer professional, friendly and engaging service
•Process all external and internal calls either by redirecting calls or assisting the caller
•Take ownership of the caller s request and ensure follow up according to the hotel s standards
•Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
•Maintain and monitor the Royal Service software system
•Serve as a liaison for Guests requiring information relating to all aspects of the hotel
•Handle and distribute faxes, voice messages and written messages for internal and external Guests
•Have full knowledge of the hotel s emergency procedures
•Follow department policies, procedures and service standards
•Follow all safety policies
•Other duties as assigned


Hotels / Hospitality

Administration

Desired Candidate Profile

Qualifications:

Previous customer related experience an asset

Must possess outstanding guest services skills and sophisticated verbal communication skills

Computer literate in Microsoft Window applications required

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to work well under pressure in a fast paced environment

Ability to work cohesively with fellow colleagues as part of a team

Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):

Frequent sitting throughout shift

Occasional standing, kneeling, pushing, pulling, lifting
Visa Requirements:

Keywords

Royal Service Agent

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Fairmont Hotels & Resorts



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