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Salero Restaurant Supervisor

Kempinski - Mall of the Emirates

1 - 2 years Dubai - United Arab Emirates

Any Nationality

, Posted on March 17, 2018 1 Opening

Job Description

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Key Responsibilities:
• Ensure that guests receive quality service by providing clear and understandable work direction for wait personnel.
• Supervises the effectiveness of workflow and sequence of service during service periods and provides constant hands-on support.
• Monitors customer satisfaction and respond to customer feedback and complaints ensuring Kempinski procedures for CSI and Complaints Handling are followed.
• Conducts performance evaluation of colleagues, training of colleagues, guidance, coaching and counseling of colleagues.
• Supports the Assistant Restaurant Manager/Restaurant Manager to provide constant coaching and counseling to colleagues to ensure their capability to meet the needs of the customer and the organization.
• Assist the Assistant Restaurant Manager/Restaurant Manager in the implementation of the marketing activities and to achieve desired results.
• Minimum of 1 year experience in a similar role, preferably in a five star hotel.
• Strong communication skills, enthusiastic, flexible and high attention to details
• Flexibility to work longer hours as per business demand
• Knowledge of additional language is an advantage.
• Demonstrable ability to work well within a fast-paced team.
• Offer a warm and authentic Spanish welcome and host a seamless Spanish dining experience

Industry Type : Hotels / Hospitality
Functional Area : Chefs / F&B / Housekeeping / Front Desk


Salero Restaurant Supervisor Operations Spanish Coaching Standard operating procedures Customer satisfaction Restaurant Supervisor Performance evaluation Service quality Training Hotel

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Kempinski - Mall of the Emirates

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