Sales Account Manager

Dimension Data / NTT ltd

As a Sales Account Manager, you will be responsible for supporting client relationships, managing assigned accounts, and contributing to business growth through cloud-based solution sales. The role focuses on understanding client needs, coordinating with internal teams to deliver appropriate solutions, and maintaining customer satisfaction. This role requires a good understanding of IT products, cloud technologies (AWS), and a consultative approach to sales.

Tasks and Responsibilities

Client Relationship & Account Management

• Maintain regular contact with assigned clients and serve as a reliable point of coordination for their IT and cloud requirements.
• Understand client goals, operations, and challenges to suggest suitable solutions.
• Support clients after implementation, ensuring satisfaction and resolving any issues promptly.
• Identify opportunities to expand relationships through additional products or services.
• Prepare and update account plans that outline key objectives and next steps.

Sales and Business Development

• Identify and qualify new opportunities within existing accounts and potential clients.
• Follow up on leads, prepare proposals, and assist in deal discussions and closures.
• Manage and update the sales pipeline, ensuring accurate forecasting and documentation in the CRM system.
• Work toward meeting assigned sales targets and performance metrics.
• Contribute to sales presentations and client meetings in coordination with the wider sales team.

Solution Support & Coordination

• Work closely with technical and solutions teams to align proposed offerings with customer requirements.
• Assist in translating client needs into practical IT or cloud-based recommendations, including AWS solutions.
• Stay informed about the company s offerings, new technologies, and market developments to communicate relevant value propositions to clients.
• Support smooth handover from sales to delivery teams to ensure client expectations are met.

Sales Strategy & Market Insight

• Support the execution of sales strategies within the assigned market or account base.
• Gather insights on client industries, competitors, and emerging opportunities to share with management.
• Participate in planning sessions to suggest improvements or ideas for account growth.
• Maintain accurate sales records and reports to support management decision-making.

Forecasting, Reporting, & Learning

• Prepare reports and forecasts related to sales performance and client activity.
• Maintain up-to-date information in the CRM system for assigned accounts.
• Develop knowledge of IT and cloud products, with a focus on AWS solutions.
• Participate in training programs and certifications to enhance product and industry knowledge.