Sales Agent - Duty Free

RAK Airport

Key Responsibilities:

Area of Contribution

Key Activities

Responsibilities:

• Greeting and assisting customers in selecting products that meet their needs and preferences.
• Promoting and selling a wide range of Duty-Free products, including fragrances, cosmetics, alcohol, tobacco, roastery, confectionery, supermarket items, toiletries, and souvenirs.
• Processing transactions, managing inventory, and maintaining a clean and well-organized sales area.
• Building strong relationships with customers and providing personalized recommendations.
• Upselling and cross-selling products to enhance sales volumes.
• Suggest additional products to increase sales.
• Adhering to all applicable customs and Duty-Free regulations.
• Collaborate with other team members to ensure seamless operations.
• Contributes to team effort by accomplishing related results as needed.
• Develop and implement special sales activities to reduce stock.
• Commitment to delivering a high level of customer service.
• Works well in a fast-paced workplace and is good at multi-tasking.
• Ensures that daily counts on fast moving items and other items as required are conducted consistently and that any discrepancies are reported immediately to the Duty-Free Shift Leaders.
• Assisting Duty Free Shift Leaders in their duties and other official duties as instructed.
• Assisting physical inventory counts, merchandising, stocks receiving, and stocks movement and other Duty-Free works as instructed by shift leaders.
• Working conditions can work flexible shift.

Communication & Working Relationships

Internal

• Duty Free Team

Reasons for Interaction

• Enhanced Communication: Regular discussions foster open lines of communication, ensuring everyone is on the same page regarding departmental goals, initiatives, and updates.
• Team Cohesion: Engaging with one another helps build stronger relationships, promotes teamwork, and creates a supportive work environment where everyone feels valued and trusted.
• Performance Tracking: Keeping each other informed about successes and areas for improvement can aid in tracking performance and setting achievable goals for our team.
• Feedback Mechanism: Regular interaction allows for timely feedback on processes, customer service, and team dynamics. Constructive feedback can drive continuous improvement.
• Training and Development: Internal discussions can highlight areas where further training or development may be beneficial, helping us ensure that our staff feels equipped to excel in their roles.

External

• Passengers

Reasons for Interaction

• Customer Engagement: Interacting with customers is essential for understanding their needs, preferences, and feedback. This insight can lead to improved product offerings and enhanced customer satisfaction.
• Brand Representation: When we interact with customers, we serve as representatives of our brand. Positive external interactions can enhance our brand image and reputation in the market.
• Feedback and Improvement: External interactions provide an opportunity to gather feedback from customers, allowing us to identify areas for improvement in our services and offerings.
• Sales and Promotions: Actively participating in industry events, trade shows, and promotional activities helps to boost sales and awareness of our Duty-Free products, driving traffic and revenue.

Qualifications, Skill, and Experience

Qualifications

Educational Qualifications

• BA/BS University degree with a concentration in marketing, promotions, advertising sales preferred. A high school degree or equivalent is required, and Fluent in the English language and Knowledge of multiple languages preferred.

Professional Qualifications

• Customer service, Meeting sales goals, Closing skills, Self-confidence, and Product knowledge.
• Positive attitude and good communication skills and Able to get on with others and be a team-player.

EXPERIENCE

Required Experience

• Two to Three years of Retail sales experience or in a similar customer service role.
• Experience in a retail or Duty-Free environment preferred.

Other Requirements- Skill, Personal Attributes and Responsibilities

• Hours of operation may include evenings, weekends, and holidays.
• Must be able to lift and carry heavy items.
• Must be able to work under pressure and meet deadlines.
• Must maintain a professional appearance and demeanor at all times.
• Flexibility to respond to a range of different work situations and Excellent grooming standards.
• Ability to work flexible hours, including weekends and holidays.
• Commitment to providing exceptional customer service.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.