Sales Coordinator Four Seasons Hotel

The sales Coordinator will support the Director of Sales and Sales Managers in the office by providing assistance in all administrative tasks.

• Handle incoming requests from clients and hotels, act as primary client contact when Sales Managers are out of the office
• Receive and respond to incoming telephone calls in accordance with Four Seasons Standards.
• Correspond via email and telephone with clients regarding inquiries, reservations, and hotel requests.
• Prepare accurate written correspondence including letters, contracts, reports, and e-mails using MS Word, MS Excel, Golden Sales & Catering and Outlook.
• Maintain Golden Sales & Catering accounts, including traces, creating and updating bookings, and systems maintenance.
• Complete all weekly/monthly reports (including but not limited to; Forecast, Sales Reports, function room occupancy and availability reports, Accounts lists, etc.) on a timely basis.
• Assume responsibility to enforce corporate standards, monitor all activity in Salesforce such as consistent account input, correct booking information, correct use of the system
• Run all month end reports associated with Corporate Month End and complete the month end tracking spreadsheets.
• Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and Planning Committee.
• Fielding incoming inquiries and distributing them to the proper recipient.
• Managing projects related to sales initiatives such as holiday gifts
• The ability to perform other tasks or projects as assigned by hotel management.

What you bring

• Excellent communication and organizational skills.
• Can work efficiently and effectively in a fast-paced demanding environment.
• Works well under pressure, multitasking, and team player
• Proactive, organized and customer service-oriented
• Take prompt action to begin and accomplish assignments
• Work cooperatively with managers and co-workers
• Remain calm and professional while working under pressure and handle multiple projects/deadlines
• Proficient computer skills (including intermediate to advanced proficiency with MS Word, Excel, PowerPoint, Internet Research, and ideally experience with CRM or other database) necessary to complete sales and marketing support tasks
• Preferably knowledge of Opera and Golden Sales Catering / Delphi
• Communicate effectively with clients and all levels of management
• Manage and prioritize work with minimal supervision