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Mandarin Oriental Hotel Group

Posted on July 11, 2018

2 - 3 years Dubai - United Arab Emirates

Diploma(Other). Any Nationality

Opening 01

Job Description

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Departmental Duties:
Ensures all requests are handled in the time frame set by the company.
Updates all activities related to company account management in the system and adheres to MOHG standards.
Contributes to the development of company sales initiatives by recommending, implementing and monitoring appropriate local activity.
Attends major events in hotel & city as requested by Department Head.
MObilises at all opportunities to cross sell the brand worldwide.
Constantly monitors the market and the competition and reports on threats and opportunities.
Customer Focus:
Supports customer loyalty and property s brand standards by delivering service excellence throughout each customer experience.
Services our customers in order to grow share of the account.
Builds strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
Sets a positive example.
Handles guest complaints and disputes.
Colleague Relations:
Ensures an excellent working relationship with all colleagues within the hotel.
Effectively communicating with all other hotel departments, especially Reservations, Front Office and Conference & Events.
Utilizes all available on the job training tools for colleagues.
Administrative Duties
Establishing and maintaining files, data base of all accounts and assisting the Associate Director of Sales and Director of Commercial Strategy in maintaining the account management system.
Ensures that selling strategies are adhered to during negotiations and maximizes upselling opportunities whenever possible.
Attends weekly and monthly department meetings and prepares account performance and feedback accordingly.
Understands the overall market, including competitors strengths and weaknesses, economic trends, supply and demand and knows how to sell against them.
Additional Duties:
Conducts sites visits as required
Participates in Client Entertainment with Sales Department as required
Joint Sales calls with team as required
Education & Certificates
Senior school qualifications
Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management
Minimum 2 years of experience working in a 5-star hotel environment within Sales.
Strong administrative skills
Previous experience in the GCC an advantage.
Must be excellent in using computer and well versed in all computer applications.
Charming and outgoing with excellent interpersonal skills for both external and internal customers.
Ability to work under pressure and on own initiative.
Positive attitude and good communicator.
Ability to plan and organize workload.
Effective time management, communication and presentation skills.
Flexibility to respond to a range of different work situations.
Able to solve problems.
Commitment to delivering high standards of customer service.
Fluent in English and an additional European language will be an advantage

Hotels / Hospitality

Sales / Business Development


Front Office Hospitality Customer Service Account Management Administration Monitoring Interpersonal Skills Customer Experience Commercial Strategyiness Management


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Mandarin Oriental Hotel Group

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