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Sales Executive - Groups

Fairmont Hotels & Resorts

2 - 3 years Dubai - United Arab Emirates

Other(Other). Any Nationality

, Posted on March 19, 2018 1 Opening

Job Description

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Sales Executive - Groups
The Sales Executive, Group Sales will report directly to the Director of Sales, Groups & Events and will be part of our in-house sales team, which is in charge of converting incoming group leads in order to achieve our targets in groups segment. This role is a possible gateway to your next career steps as we are looking for a talented and motivated team member, with the drive to deliver results and exceed expectations.
Hotel Overview: A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Just minutes from Dubai's key attractions, our hotel is linked to the Dubai International Convention Centre. Ten contemporary dining experiences intrigue the palate, our signature Spa and health facilities offer a wealth of amenities, including two terrace sundecks complemented by handcrafted mosaic swimming pools. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.
Summary of Responsibilities:
Reporting to the Director of Sales, Groups & Events, responsibilities and essential job functions include but are not limited to the following:

Consistently offers professional, engaging and friendly service

Representing Fairmont values and service promises

Preparing, negotiating and sending proposals & contracts

Determine group rates based on evaluation with support of DORM

Regular follow ups to ensure highest possible conversion

Handles negotiations to ensure maximization of revenue income

Site Inspections and entertainments to show case the property

Attends all internal meetings and provides update on group lead status

Constant communication with operation teams to ensure highest level of customer service

Managing a set of 20-25 (3 rd Party) accounts in terms of sales calls, entertainments, received leads and conversion/production

KPI s/Activity Goals such as number of sales calls, entertainments, site inspections, received leads and conversion rate

Preparation of weekly, monthly and annual reports such as production reports, lead status reports, personal month end reports, etc.

Preparation, communication and participation in FAM trip groups/events

Constant interaction with Global Sales Offices to ensure highest level of product knowledge for global KAM

Industry Type : Hotels / Hospitality
Functional Area : Sales / Business Development

Desired Candidate Profile

• Experience in luxury hotel segment (5*)

Excellent communication skills (verbal and written)

Very good presentation skills (site inspections)

Understanding of Group operations (arrival procedures, meeting requirements, etc.)

Knowledge and experience with Microsoft Office is mandatory

Knowledge and experience with Opera is an advantage

Previous experience in MICE is mandatory

Team player with supportive attitude


Sales Executive - Groups Customer service Hospitality MICE Luxury Career development SPA Month end reporting Inhouse sales MS Office Incharge

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Fairmont Hotels & Resorts

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and th e Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
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