to and cooperating with the Director of Sales / Director of Sales &
Marketing in reaching the targeted goals as defined in the Sales &
Emerald Palace Kempinski Dubai
An impressive 100,000 square meters, the Emerald
Palace Kempinski Dubai comprises 347 luxuriously appointed rooms, of which 36
are exquisitely spacious suites. Surrounded by pristinely landscaped tropical
gardens are eight highly appointed royal villas with stunning views of the Palm
Lagoon. The hotel s wide variety of international restaurants, boutique mall
and cinema provide ample dining and entertainment attractions. With its opening
in 2018, the hotel s classical design will complement the Kempinski Residences
and Hotel Apartments Palm Jumeirah, which has been developed in the same
architectural style and is located on the adjacent plot.
Responsibilities and essential job
functions include but are not limited to the following:
• Solicit existing and potential
customers and follow up established accounts on regular basis by phone, by
correspondence or by personal contact.
• Set up appointments and make
personal sales calls, telemarketing and site inspections to all existing
and potential accounts from corporate commercial accounts.
• Follow up on lost business and
bring information about them to the knowledge of the department superior.
• Negotiate with all customers
and send out offers/contracts regarding individual and group business.
• Follow the sales and marketing
results and propose corrective actions if needed.
• Explore industry related data,
new developments in certain agencies structures, new assignments,
industrial complexes, new business centers, new projects which all could
be interest and benefit of the hotel and to distribute this information to
• Entertain decision makers of
the Clients in the F & B outlets of the hotel and to take part in
promotional activities with them.
• Keep close follow up on
developments of the competitor hotels (occupancy, structural alterations,
renovation, special campaigns, rate promotions, marketing efforts, theme
events etc.) Also explore and compare FIT and Group traffic (who is
accommodating guests in which hotel) amongst the competitors.
• Bring ideas and participate in
the preparations of the promotional theme events, other promotional
activities and invitation lists.
• When necessary, handle the
group and individual reservation requests personally.
• Maintain the existence of an
efficient customer database system (SFA) which will be capable of
identifying report sales calls and other sales activities and carry out
updating exercise in certain periods of time.
• Update customers with the
latest developments in the hotel and informs hotel management of all
changes in the customer profile.
• Participate preparing the sales
action plans, attending sales meetings, developing new ideas such as
special packages, programs, promotional activities undertaken by sales
department and/or F&B.
• Take part in sales training
programs, trade fairs / shows, sales blitzes and fam trips assigned by the
Director of Sales / Director of Sales & Marketing.
• Keep themselves updated with
the latest developments in the hotel including all activities, promotions,
rates of the Hotel and the other chain hotels.
• Keep department superiors
informed of all changes in the customer profile.
• Prepare reports of each sales
calls covering information about the company, their comments,
requirements, complaints, of their customers etc.
• Cover assigned accounts in a
designated Segment or geographic area and visit them at least twice
• On weekly basis, prepare an
activity report which will cover sales call reports, site inspections, fam
trips, new agencies, meetings, entertainment and other functions they
participated in during the week and presents to Sales Director.
• Accomplish any additional work
assigned by Department head or Division head in the time frame required.
• Cross selling other Kempinski
Hotels in the Area and Globally.
responsibilities and tasks can be added at any time according to the needs of
the business and of the hotel.