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Mandarin Oriental Hotel Group

Posted on September 12, 2019

2 - 3 years Dubai - United Arab Emirates

Diploma, Bachelor of Hotel Management(Hotel Management). Any Nationality

Opening 01

Job Description

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• Ensures all requests are handled in the time frame set by the company.
• Updates all activities related to company account management in the system and adheres to MOHG standards.
• Contributes to the development of company sales initiatives by recommending, implementing and monitoring appropriate local activity.
• Attends major events in hotel & city as requested by Department Head.
• MObilises at all opportunities to cross sell the brand worldwide.
• Constantly monitors the market and the competition and reports on threats and opportunities.
• Supports customer loyalty and property s brand standards by delivering service excellence throughout each customer experience.
• Services our customers in order to grow share of the account.
• Builds strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
• Sets a positive example.
• Handles guest complaints and disputes.
• Ensures an excellent working relationship with all colleagues within the hotel.
• Effectively communicating with all other hotel departments, especially Reservations, Front Office and Conference & Events.
• Utilizes all available on the job training tools for colleagues.
• Establishing and maintaining files, data base of all accounts and assisting the Associate Director of Sales and Director of Commercial Strategy in maintaining the account management system.
• Ensures that selling strategies are adhered to during negotiations and maximizes upselling opportunities whenever possible.
• Attends weekly and monthly department meetings and prepares account performance and feedback accordingly.
• Understands the overall market, including competitors strengths and weaknesses, economic trends, supply and demand and knows how to sell against them.
• Conducts sites visits as required
• Participates in Client Entertainment with Sales Department as required
• Joint Sales calls with team as required
Skills & Qualifications
• Senior school qualifications
• Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management
• Minimum 2 years of experience working in a 5-star hotel environment within Sales.
• Strong administrative skills
• Previous experience in the GCC an advantage.
• Must be excellent in using computer and well versed in all computer applications.
• Charming and outgoing with excellent interpersonal skills for both external and internal customers.
• Ability to work under pressure and on own initiative.
• Positive attitude and good communicator.
• Ability to plan and organize workload.
• Effective time management, communication and presentation skills.
• Flexibility to respond to a range of different work situations.
• Able to solve problems.
• Commitment to delivering high standards of customer service.
• Fluent in English and an additional European language will be an advantage

Hotels / Hospitality

Sales / Business Development




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Mandarin Oriental Hotel Group

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