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Sales Executive

Kempinski Hotel

1 - 2 years Dubai - United Arab Emirates

Any Nationality


, Posted on May 10, 2018 1 Opening

Job Description

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Sales Executive
Sales person managing Leisure,
Corporate or Group accounts within the Sales & Marketing department and
possibly working with local and international travel agents/ tour operators,
conference-meeting-incentive organizers/DMC for individual and group bookings.
Responsible
for managing their assigned group of agencies and following up to materialize
the budgeted revenues of group & travel trade segments through existing
clientele and key prospects.
Assisting
to and cooperating with the Director of Sales / Director of Sales &
Marketing in reaching the targeted goals as defined in the Sales & Marketing
Plan.
Emerald Palace Kempinski Dubai
An impressive 100,000 square meters, the Emerald
Palace Kempinski Dubai comprises 347 luxuriously appointed rooms, of which 36
are exquisitely spacious suites. Surrounded by pristinely landscaped tropical
gardens are eight highly appointed royal villas with stunning views of the Palm
Lagoon. The hotel s wide variety of international restaurants, boutique mall
and cinema provide ample dining and entertainment attractions. With its opening
in 2018, the hotel s classical design will complement the Kempinski Residences
and Hotel Apartments Palm Jumeirah, which has been developed in the same
architectural style and is located on the adjacent plot.
Key Responsibilities:
Responsibilities and essential job functions include but are not limited
to the following:
• Solicit
existing and potential customers and follow up established accounts on regular
basis by phone, by correspondence or by personal contact.
• Set
up appointments and make personal sales calls, telemarketing and site inspections
to all existing and potential accounts from corporate commercial accounts.
• Follow
up on lost business and bring information about them to the knowledge of the
department superior.
• Negotiate
with all customers and send out offers/contracts regarding individual and group
business.
• Follow
the sales and marketing results and propose corrective actions if needed.
• Explore
industry related data, new developments in certain agencies structures, new
assignments, industrial complexes, new business centers, new projects which all
could be interest and benefit of the hotel and to distribute this information
to their colleagues.
• Entertain
decision makers of the Clients in the F & B outlets of the hotel and to
take part in promotional activities with them.
• Keep
close follow up on developments of the competitor hotels (occupancy, structural
alterations, renovation, special campaigns, rate promotions, marketing efforts,
theme events etc.) Also explore and compare FIT and Group traffic (who is
accommodating guests in which hotel) amongst the competitors.
• Bring
ideas and participate in the preparations of the promotional theme events,
other promotional activities and invitation lists.
• When
necessary, handle the group and individual reservation requests personally.
• Maintain
the existence of an efficient customer database system (SFA) which will be
capable of identifying report sales calls and other sales activities and carry
out updating exercise in certain periods of time.
• Update
customers with the latest developments in the hotel and informs hotel
management of all changes in the customer profile.
• Participate
preparing the sales action plans, attending sales meetings, developing new
ideas such as special packages, programs, promotional activities undertaken by
sales department and/or F&B.
• Take
part in sales training programs, trade fairs / shows, sales blitzes and fam
trips assigned by the Director of Sales / Director of Sales & Marketing.
• Keep
themselves updated with the latest developments in the hotel including all
activities, promotions, rates of the Hotel and the other chain hotels.
• Keep
department superiors informed of all changes in the customer profile.
• Prepare
reports of each sales calls covering information about the company, their comments,
requirements, complaints, of their customers etc.
• Cover
assigned accounts in a designated Segment or geographic area and visit them at
least twice annually.
• On
weekly basis, prepare an activity report which will cover sales call reports,
site inspections, fam trips, new agencies, meetings, entertainment and other
functions they participated in during the week and presents to Sales Director.
• Accomplish
any additional work assigned by Department head or Division head in the time
frame required.
• Cross
selling other Kempinski Hotels in the Area and Globally.
Additional
responsibilities and tasks can be added at any time according to the needs of
the business and of the hotel.


Industry Type : Hotels / Hospitality
Functional Area : Sales / Business Development

Desired Candidate Profile

Desired Skills & Qualifications:
• Minimum one (1) year
experience in a Sales position, preferably in a 4/5 star hotel.
• English excellent oral and
written skills / Additional language beneficial
• Planning/organisation
• Adaptability
• Flexibility
• Initiative
• Negotiation skills
• Selling skills
• Knowledge of food production and
service procedures
• Strong computer skills, including
Microsoft Office, (Excel/PowerPoint/Word)
• Micros Fidelio Opera and Sales
& Catering
About Kempinski
Hoteliers since
1897, we have travelled the world in search of the most fascinating
destinations without ever forgetting the finest traditions of our European
heritage. We are dedicated to please, educated to entertain, and we never
compromise on the European elegance of service. We pride ourselves on
delivering a beautiful performance for each and every one of our guests. And
for our employees, we provide a stage on which they can flourish and realise
their full potential.

Keywords

Telemarketing Service Cross selling Selling skills Hotel management English Catering Architecture Ideas Correspondence

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Kempinski Hotel

Beginning its journey in 1897, Kempinski Hotels is Europe’s oldest luxury hotel group. Headquartered in Geneva, the group has a wide collection of distinguished properties all over the world including the UAE (Dubai, Ajman, and Abu Dhabi), Qatar, Saudi Arabia, Egypt, Germany, Indonesia, China, Austria, Thailand, Turkey, and other locations. Each year, Kempinski keeps adding new destinations in the Middle East, Asia, Africa and Europe. Moreover, Kempinski Hotels owns and operates a broad international portfolio of more than 70 Hotels, luxury resorts, business and Spa hotels reflecting the finest and mesmerizing traditions of European hospitality.





The group believes its success completely relies on its diversified team of dedicated and experienced professionals. Kempinski provides numerous exciting and rewarding career opportunities and other benefits such as People Training and Talent Development Programs to ensure a great learning process for its people. It employs over 22,500 employees in more than 30 countries, with an average of 4 million guests every year. The Hotel Group believes that its corporate social responsibilities extend beyond its guests and employees into the communities where it operates.

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