Sales Executive Ghobash Group

Job Description

• Greet customers and provide professional assistance throughout their visit.
• Receive, inspect, and tag laundry items; identify stains, damages, or special care instructions and confirm prices with the customer.
• Generate accurate bills using the POS system and handle payments (cash, card, or online).
• Ensure items are correctly tagged and prepared for handover to the factory team.
• Communicate special instructions to the factory (delicate items, stain removal, express service, etc.).
• Follow up with the factory on pending or special orders and update customers accordingly.
• Handle customer complaints, delays, or missing items professionally and provide timely resolutions.
• Promote additional services, loyalty programs, and seasonal offers to customers.
• Maintain cleanliness and organization of the front desk and branch you are assigned to.
• Monitor and restock retail supplies such as tags, forms, and packaging materials.
• Maintain accurate records of daily transactions and customer orders.
• Support branch promotions and assist in upselling value-added services.
• Coordinate with team members to ensure smooth daily operations and customer satisfaction.