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Sales Force and Call Center Lead - Excellent...


Posted on November 15, 2019

2 - 3 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

Opening 01

Job Description

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Sales Force professional with Call Center expertise
What are my responsibilities?
• Manage first level calls and log it in Sales Forces. Distribute queries and escalate customer information and requirements to relevant internal organisational units, mainly sales and service.
• Ensure meeting of Customer Satisfaction Process KPI s
• Coordinates Customer Business Centre operations and monitors the execution of logged requests by the organizational guidelines.
• Strong collaboration and liaison with internal and external stakeholders
• Ensure customer satisfaction
• Implements internal processes and regulation.
• Ensures adherence to public and regional standards and regulations.
• Acts as first level escalation instance.
job requirements
More than 2 years

Sales / Business Development

Desired Candidate Profile

What do I need to qualify for this job?
• Previous experience with Sales Force
• Previous experience as active marketer in a call center
• Experience in a customer facing environment with know-how of Industry Products and Solutions for the Smart Building and Smart Office industry
• Engineering degree and or Marketing degree
• Professional level and experience with SalesForce
• Must be must be very structured, quick, reactive and disciplined in a busy sometimes demanding environment
• Preferable Customer Facing / Service Background


Sales Force and Call Center Lead - Excellent...


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