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Sales Manager - Group & Events

Kempinski Hotel

Posted on December 13, 2019

2 - 3 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

Opening 01

Job Description

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Key Responsibilities
• Direct receipt, qualification and coordination of event & group requests (incl. leads, RFPs, etc.) defined by their direct supervisor.
• Handle requests according to the relevant standards within a maximum of 5 (business) hours of its receipt.
• Apply the Kempinski MICE SOP s from group enquiry to contracting.
• Ensure the ideal and most effective utilisation of the meeting and conference rooms. 
• Carry out site inspections with potential MICE clients in coordination with the Field Sales department.
• Realise up sell possibilities to meet and surpass Group & Event budget goals.
• Thoroughly input, supervise and maintain the requests in the Opera S&C System according to the data input standards.
• Create activities to ensure ongoing maintenance of bookings.
• Generate proper proposals and contracts.
• Follow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues.
• Handle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection before handing over to the Event Manager (or to the Group & Event Coordinator).
• Ensure a proper handover of the converted business to the Event Manager / Group & Event Coordinator with all relevant information forwarded.
• Introduction of the Event Manager / Group & Event Coordinator to the client.
• Conduct exit interview with important customer after their event asking for future business. 
• Cross-sell to other hotels within the Kempinski Group (and GHA).
• Conduct regular competition checks.
• Review monthly results and forecasts to recommend and execute activities required to ensure the hotel increases the market share and maximises its revenue.
• Proper maintenance of LOS/CAN and UNC business.
• Further administrative tasks and other possible assigned duties.
• Performs  any other duties as assigned to them by management.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Hotels / Hospitality

Sales / Business Development

Desired Candidate Profile

* Competencies:
• Minimum of 2 years experience in Sales. Preferably in a 5 star hotels in same position
• Knowledge of hotel business operations
•Fluent English, Good written and verbal communication
•Additional languages is a strong asset
•Previous sales and events / banquets, preferably in Hotel, and positions of leadership and supervision teams
•Ability to Manage Stress situations, always promoting a constructive and positive attitude
• Proficiency in MS Office Software: Excel and Word


Sales Manager - Group & Events


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Kempinski Hotel

Beginning its journey in 1897, Kempinski Hotels is Europe’s oldest luxury hotel group. Headquartered in Geneva, the group has a wide collection of distinguished properties all over the world including the UAE (Dubai, Ajman, and Abu Dhabi), Qatar, Saudi Arabia, Egypt, Germany, Indonesia, China, Austria, Thailand, Turkey, and other locations. Each year, Kempinski keeps adding new destinations in the Middle East, Asia, Africa and Europe. Moreover, Kempinski Hotels owns and operates a broad international portfolio of more than 70 Hotels, luxury resorts, business and Spa hotels reflecting the finest and mesmerizing traditions of European hospitality.

The group believes its success completely relies on its diversified team of dedicated and experienced professionals. Kempinski provides numerous exciting and rewarding career opportunities and other benefits such as People Training and Talent Development Programs to ensure a great learning process for its people. It employs over 22,500 employees in more than 30 countries, with an average of 4 million guests every year. The Hotel Group believes that its corporate social responsibilities extend beyond its guests and employees into the communities where it operates.

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