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Sales Manager - Hospitality

The Ray Hotel

1 - 2 years Lebanon - Lebanon

Any Nationality

, Posted on May 16, 2018 1 Opening

Job Description

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Job Title: Sales Manager
Reports to: General Manager
Replaced by: Sales Coordinator
Basic Functions:
Under the guidance and supervision of the Senior Sale Manager and within the limits of established The RAY Hotel & Studios policies and procedures, manages sales activities and events in line with the annual sales and marketing plan and to achieve/exceed budget and sales strategy for your hotel.
Duties & Responsibilities:
o Have a thorough knowledge of the hotel policies and procedures
o Abide to hotel rules and regulations on grooming and appearance
o Have a thorough knowledge of Hotel services and products
o Comply with Hotel Rules and regulations and provisions contained in the Employment Handbook
o Comply with Time and Attendance Policies
o Actively participate in training and development programs and maximize opportunities for self development
o Monitor competitors activities and assist in marketing intelligence
o Refer sales leads to appropriate personnel in the department
o Sell to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business
o Service existing business through management of account bases
o Sell all facets of the hotel
o Manage the corporate head office and the preferred hotel history for that company
o Develop and maintain a regular pattern of sales calls, meeting with principals of target market
o Provide direction on, and conducts market research and analysis
o Conduct client interviews
o Entertain clients
o Plan and conduct familiarization tours and site inspections
o Travel when required to promote the hotel and develop potential business
o Monitor existing business and inputs into sales strategy meetings to maximize business
o Grow existing business and establishes and pursues leads which will develop business
o Initiate and prepare tenders for business
o Assess with the preparation of new products and services
o Assist with the preparation of new products and services
o Assist in the evaluation of sales and marketing activities
o Analyze sales mix and likely impact on hotel goals
o Stock control of collateral
o Collateral input
o Execute advertising/creative briefs in a timely manner
o Demonstrate service attributes in accordance with industry expectations and company standards including:
Be attentive to Guests and fulfill their requests
Anticipate Guests needs
Maintain a high level of knowledge which affects the guest experience
Take appropriate action to resolve guest complaints
o Review and update existing standards to ensure competitiveness
o Prepare, calculate and achieve the department s budget
Initiate and execute all marketing activities in the region according to the annual marketing plan
Analyze actions such as The Return on investment calculations
Develop profitable joint promotions
Initiate and execute together with individuals hotel team tactical marketing activities
o Make the employees aware of the budget and know how to work accordingly
o Prepare a budget with achievable targets for the department taking into consideration the hotel s budget
o Develop procedures that track, report on, and control the running costs of the S&M department
o Organization of special events
o Set up and manage Public Relations actions locally
o Contribute to the overall strategic plan of the business and help compile the annual hotel business plan
o Always be updated the what is going on in the area
o Develop a competitive business plan for the operational area and communicate
o Work within the company s Human Resource Management System to ensure departmental performance of staff is productive,
Plan for future staffing needs
Prepare detailed orientation programs
o Keep a focus on the guests needs
o Ensure training needs analysis of the department staff and training programs are constantly updated to meet the needs of the employees
o Deliver a constant and updated training
o Coach and discipline staff, providing constructive feedback to enhance performance
o Regularly communicate with staff to maintain positive relationships

Industry Type : Hotels / Hospitality
Functional Area : Sales / Business Development


Hospitality Market research Staffing Public relations Operations Stock control Human resource management Training and Development Training need analysis Marketing intelligence

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The Ray Hotel

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