Sales Manager Mandarin Oriental Hotel Group

Ensures comprehensive and complete coverage of own sales portfolio, covering all levels of accounts and all revenue streams within the account for a comprehensive client servicing, achieving targets and maximum productivity. Manages activities related to the sales functions with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals. Track record in exceeding targets with the ability to identify, implement and execute sales strategies and account plans.

As Credit Manager, you will be responsible for the following duties:

• To acquire, develop and manage local and regional corporate business and government accounts according to the set business mix strategy.

• Ensures maximum acceptance in RFPs.

• To acquire, develop, and manage business travel agent (BTA) accounts in accordance with the established business mix strategy.

• To constantly monitor the market and the competition and report on threats and opportunities.

• To provide accurate and timely reporting on segment and account production and propose tactics and strategies to improve revenue or avoid a shortfall.

• Implements and executes all sales objectives and action plans to reach and exceed targets set.

• Quotes and negotiates prices with customers for transient, long-stay, and group business within established parameters.

• Establishes and maintains files of major accounts and ensures maintenance of the accounts in the management system.

• Understands the overall market, including competitors strengths and weaknesses, economic trends, supply and demand and knows how to sell against them.

• Ensures that selling strategies are adhered to during negotiations and maximises upselling opportunities whenever possible.

• Gains understanding of the property s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns to offer better business solutions.

• Cross-sells brand across the MOHG portfolio through MObilise program

• Supports customer loyalty and the property s brand standards by delivering service excellence throughout each customer experience.

• We serve our customers in order to grow our share of the account.

• Builds strong relationships with customers, Guests and Team Members in order to gain a full understanding of their needs and work to serve them effectively

• Handles guest complaints and disputes.

• Conducts site visits as required by hotel operation

• Participates in Client Entertainment with the Sales Department as required

• Joint Sales calls with the team as required