Maximizes revenue through increased bookings across
the sales office Provides an efficient
and effective process to quickly handle customer enquiries within pre-defined
parameters. Communicates booking
information to all relevant departments.
Effectively presents and sells all conference and banqueting products
which meet customer needs.
SCOPE / BUSINESS CONTEXT
Full Time position based at the JW
Marriott Marquis Dubai
experience within a sales environment
and co-ordination experience with relevant comparable market
administrative and interpersonal skills
of sales data and its use
record of sales achievement
skills and computer input
selling skills and understanding of sales processes; can bring a sale to
excellent telephone sales skills
customer development and relationship management skills
of all Marriott Lodging products, cultures and brand strategies
understanding of need time strategy as
developed by Revenue Management
of contractual agreements and legal implications
of food trends, food and beverage composition and menu planning
sales skills to upsell products and services
to manage and balance group and local business
of group business
to implement successful sales strategies for multiple properties
of operations and associated challenges for all brands
decision making skills
to influence others
communication skills (verbal, listening, writing)
to use standard software applications and hotel systems including SFA, Opera, Microsoft
Office, Internet, PMS, MARSHA etc.
customer and associate relation skills
to develop and maintain relationships e.g., associates, customers, vendors
The following are specific
responsibilities and contributions critical to the successful performance of
business through proposal, negotiation and contractual agreement to ensure all
revenue potential and targets are
closely with clients to establish needs and expectations and maintain records
to develop sales opportunities.
to telephone inquires/ requests for group business in the defined timeline.
and maintain accurate customer meeting/event records in Delphi
capture feedback and make suggestions for adapting
positive alternatives through cross-referrals, and ensures that business booked
is within hotel parameters. Processes all correspondence within
acceptable agreed time lines.
developments, innovations and best practice across the estate and competitor
organizations and implement any
process that will improve sales performance.
follow up takes place with clients and opportunities are sought for repeat
other hotel associates on their development of sales awareness and selling
and maintains accurate account information and profiles in Opera
that all sales opportunities are effectively cross-referred where possible
using the appropriate cross-sell protocol.
contracts, proposals, BEO s and other related booking documentation.
strong knowledge of cluster Conference & Events products and selling
selling skills to book all aspects of meeting in one phone call.
in meeting room set-ups, A/V, and other support services
knowledge of all hotels in the cluster; selling features, benefits and objectives
of contract management and legalities.
revenue by up-selling creative F & B and other event options
need hotels strategy as developed by revenue management
and achievement of team and individual goals
and software knowledge (Opera, Microsoft Office, Internet, Marriott Global
the wider impact of issues on the immediate business environment
the vision in the way that generates excitement, enthusiasm and commitment.
on the customer and find ways to meet, exceed their expectations
productive relationships with colleagues both internally and externally
and manage the best resources to effectively deliver project plans.
• Performs other related tasks as
assigned by management.
• Complies with Marriott
International Hotels Limited Regional Office policies and procedures.
• Working hours as required to do
your job but normally not less than 39 hours per week.