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Sales Manager

JW Marriott Marquis Hotel Dubai

Posted on September 13, 2019

1 - 2 years Dubai - United Arab Emirates

Any Nationality

Opening 01

Job Description

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Maximizes revenue through increased bookings across
the sales office Provides an efficient
and effective process to quickly handle customer enquiries within pre-defined
parameters. Communicates booking
information to all relevant departments.
Effectively presents and sells all conference and banqueting products
which meet customer needs.
• A
Full Time position based at the JW
Marriott Marquis Dubai
• Previous
experience within a sales environment
• Sales
and co-ordination experience with relevant comparable market
• Strong
administrative and interpersonal skills
• Understanding
of sales data and its use
• Proven
record of sales achievement
• Is
• Keyboard
skills and computer input
and Knowledge
• Good
selling skills and understanding of sales processes; can bring a sale to
• Possesses
excellent telephone sales skills
• Good
customer development and relationship management skills
• Knowledge
of all Marriott Lodging products, cultures and brand strategies
• Good
understanding of need time strategy as
developed by Revenue Management
• Knowledge
of contractual agreements and legal implications
• Knowledge
of food trends, food and beverage composition and menu planning
• Excellent
sales skills to upsell products and services
• Ability
to manage and balance group and local business
• Knowledge
of group business
• Ability
to implement successful sales strategies for multiple properties
• Knowledge
of operations and associated challenges for all brands
• Strong
decision making skills
• Ability
to influence others
• Good
problem-solving skills
• Strong
communication skills (verbal, listening, writing)
• Strong
organization skills
• Ability
to use standard software applications and hotel systems including SFA, Opera, Microsoft
Office, Internet, PMS, MARSHA etc.
• Good
analytical skills
• Good
negotiation skills
• Strong
customer and associate relation skills
• Ability
to develop and maintain relationships e.g., associates, customers, vendors
The following are specific
responsibilities and contributions critical to the successful performance of
the position:
• Convert
business through proposal, negotiation and contractual agreement to ensure all
revenue potential and targets are
• Liaise
closely with clients to establish needs and expectations and maintain records
to develop sales opportunities.
• Responds
to telephone inquires/ requests for group business in the defined timeline.
• Create
and maintain accurate customer meeting/event records in Delphi
capture feedback and make suggestions for adapting
• Suggests
positive alternatives through cross-referrals, and ensures that business booked
is within hotel parameters. Processes all correspondence within
acceptable agreed time lines.
• Monitor
developments, innovations and best practice across the estate and competitor
organizations and implement any
process that will improve sales performance.
• Ensure
follow up takes place with clients and opportunities are sought for repeat
• Support
other hotel associates on their development of sales awareness and selling
• Prepares
and maintains accurate account information and profiles in Opera
• Ensure
that all sales opportunities are effectively cross-referred where possible
using the appropriate cross-sell protocol.
• Produces
contracts, proposals, BEO s and other related booking documentation.
• Ensure
strong knowledge of cluster Conference & Events products and selling
• Utilizes
selling skills to book all aspects of meeting in one phone call.
• Proficiency
in meeting room set-ups, A/V, and other support services
• Strong
knowledge of all hotels in the cluster; selling features, benefits and objectives
• Understanding
of contract management and legalities.
• Maximize
revenue by up-selling creative F & B and other event options
• Understand
need hotels strategy as developed by revenue management
• Understand
and achievement of team and individual goals
• Systems
and software knowledge (Opera, Microsoft Office, Internet, Marriott Global
• Perceive
the wider impact of issues on the immediate business environment
• Communicate
the vision in the way that generates excitement, enthusiasm and commitment.
• Focus
on the customer and find ways to meet, exceed their expectations
• Build
productive relationships with colleagues both internally and externally
• Identify
and manage the best resources to effectively deliver project plans.
• Performs other related tasks as
assigned by management.
• Complies with Marriott
International Hotels Limited Regional Office policies and procedures.
• Working hours as required to do
your job but normally not less than 39 hours per week.

Hotels / Hospitality

Sales / Business Development


Sales Manager


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JW Marriott Marquis Hotel Dubai

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