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Sales Manager


3 - 4 years Dubai - United Arab Emirates

Diploma(Hotel Management). Any Nationality

, Posted on March 19, 2018 1 Opening

Job Description

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If you are looking for a dynamic environment for growth, please join us as a Sales Manager.
Summary of Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:

To assist during preparation of the yearly revenue & expense budget.

To actively contribute to the Department s financial and administrative activities to ensure that yearly revenue budgets are surpassed.

To prepare and submit relevant administration tasks in a timely and accurate manner such as sales call schedules, sales call reports and monthly reports to the DOS.

To participate in preparing the sales action plans, attend sales meetings; develop new ideas such as special packages, programs, promotional activities undertaken by sales department, F&B, spa and other hotel revenue centres.

To work closely with the sales team in the preparation of personal sales goals on a monthly, quarterly and annual basis and to complete a report and analysis at the end of each month.

To respond to all inquiries within 24 hours.

To set up appointments and make personal sales calls, telemarketing and site inspections to all existing and potential accounts.

To entertain decision makers of accounts in the F&B outlets of the hotel and to take part in promotional activities with them.

To follow up on lost business and bring information about them to the knowledge of the department superior.

To negotiate with all customers and send out offers/contracts regarding individual and group business.

To contribute to following the conversion ratio of the Group Department.

To be aware of all market trends and share it to team so that a collective action can be implemented.

To plan and arrange business trips to expand market awareness of the brand in key source markets.

To attend the international fairs, roadshows maintain and build strong relations during these events.

To consistently interact with key clients focusing on high profile guests.

To maintain an efficient customer database system (OPERA), this is essential in generating sales activities report.

To update customers with the latest developments in the hotel and inform hotel management of all changes in the customer profile.

To seek out and target new customers, new sales opportunities and initiate action plan to secure new business for the Hotel.

To assist Credit Department in following up all outstanding balances of accounts in a timely manner.

To come prepared on weekly Sales and Revenue meetings

To build and maintain good relations with all Accor Regional and Global Sales Offices.

To be aware of all fire, health, safety, emergency and security procedures in the hotel.

To keep the DOS and DOSM promptly and fully informed of all problems or concerns so that corrective action can be taken on time.

To adhere to the Department and Hotel s standard operating procedures (SOP s)

To ensure strict confidentiality of information in the Department and Hotel.

To carry out duties, projects and other assignments as required by DOS

Industry Type : Hotels / Hospitality
Functional Area : Sales / Business Development

Desired Candidate Profile


Good understanding of luxury market

Good understanding of all hotel departments

Professional sales and presentation skills

Must have strong interpersonal skills with attention to details

Strong written and verbal communication skills

A team player with a positive attitude

Strategic thinking combined with the ability to move strategy to action

Problem solving skills

Managerial / Leadership skills

Self-motivated, creative and confident, with a highly energetic personality

Creative, independent, and manages stress gracefully

Ability to meet deadlines consistently

Pro-active and taking initiative

Must be organized and ability to work and follow systems and procedures

Must be adaptable to change of strategy, ideas, systems etc.

Must be guest service oriented

Proficiency in organizational planning with the ability to multi-task
• Minimum 3 years experience in a sales position, preferably at an international 5 star hotel
• Degree/Diploma in Hotel Management / Business Administration
• Strong knowledge of Opera & Microsoft Office
• Understands the local culture and have worked in the region
• Fluency in Arabic, written & spoken is a must
• Fluency in English and other languages, written and spoken, is preferred


Sales Manager Telemarketing Hospitality Luxury Hotel management SPA English Ideas Operations Strategic thinking Corrective action

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Founded in the year 1887, Raffles Hotels & Resorts is an award-winning, luxury international hotel company. The company’s first property to open was Raffles Hotel, Singapore. Over the years, the company has expanded its portfolio which currently comprises over eleven properties. From secluded r esorts to city hotels, Raffles has its presence in key locations around the world including Singapore, Cambodia, China, UAE, Saudi Arabia, Seychelles, and Paris. In UAE, the hospitality giant has its property (Raffles Dubai) in Dubai. Raffles Dubai is strategically located on Sheikh Rashid Road which is considered to be the premium business and shopping district of the city.

With a compelling mix of cultures and styles, every hotel in the Raffles family has its own individual personality, with its own story to tell and its own sense of place. However, each one is proud to draw on the original Raffles tradition of delivering thoughtful, personal and discreet service.

Together, as a global community of hospitality leaders, Raffles Hotels & Resorts is committed to cultivating a culture in which its colleagues are encouraged to realize their full potential through rewarding experiences and development opportunities. This exciting growth translates into opportunities, not just to better meet the needs of the guests, but opportunities for employees to grow in their career within Raffles’s incredible brands around the world. The company is committed to building a highly engaged workforce and creating a great workplace culture.

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