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Sales Manager

Raffles Hotels and Resorts

3 - 4 years United Arab Emirates - United Arab Emirates

Bachelor of Hotel Management(Hotel Management). Any Nationality


, Posted on March 19, 2018 1 Opening

Job Description

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If you are looking for a dynamic environment for growth, please join us as a Sales Manager.
Summary of Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:
FINANCIAL :
To assist during preparation of the yearly revenue & expense budget.
To actively contribute to the Department's financial and administrative activities to ensure that yearly revenue budgets are surpassed.
ADMINISTRATIVE :
To prepare and submit relevant administration tasks in a timely and accurate manner such as sales call schedules, sales call reports and monthly reports to the DOS.
To participate in preparing the sales action plans, attend sales meetings; develop new ideas such as special packages, programs, promotional activities undertaken by sales department, F&B, spa and other hotel revenue centres.
To work closely with the sales team in the preparation of personal sales goals on a monthly, quarterly and annual basis and to complete a report and analysis at the end of each month.
OPERATIONAL :
To respond to all inquiries within 24 hours.
To set up appointments and make personal sales calls, telemarketing and site inspections to all existing and potential accounts.
To entertain decision makers of accounts in the F&B outlets of the hotel and to take part in promotional activities with them.
To follow up on lost business and bring information about them to the knowledge of the department superior.
To negotiate with all customers and send out offers/contracts regarding individual and group business.
To contribute to following the conversion ratio of the Group Department.
To be aware of all market trends and share it to team so that a collective action can be implemented.
To plan and arrange business trips to expand market awareness of the brand in key source markets.
To attend the international fairs, roadshows maintain and build strong relations during these events.
To consistently interact with key clients focusing on high profile guests.
To maintain an efficient customer database system (OPERA), this is essential in generating sales activities report.
To update customers with the latest developments in the hotel and inform hotel management of all changes in the customer profile.
To seek out and target new customers, new sales opportunities and initiate action plan to secure new business for the Hotel.
To assist Credit Department in following up all outstanding balances of accounts in a timely manner.
To come prepared on weekly Sales and Revenue meetings
To build and maintain good relations with all Accor Regional and Global Sales Offices.
To be aware of all fire, health, safety, emergency and security procedures in the hotel.
To keep the DOS and DOSM promptly and fully informed of all problems or concerns so that corrective action can be taken on time.
To adhere to the Department and Hotel's standard operating procedures (SOP's)
To ensure strict confidentiality of information in the Department and Hotel.
To carry out duties, projects and other assignments as required by DOS
PERSONAL ATTRIBUTES
Good understanding of luxury market
Good understanding of all hotel departments
Professional sales and presentation skills
Must have strong interpersonal skills with attention to details
Strong written and verbal communication skills
A team player with a positive attitude
Strategic thinking combined with the ability to move strategy to action
Problem solving skills
Managerial / Leadership skills
Self-motivated, creative and confident, with a highly energetic personality
Creative, independent, and manages stress gracefully
Ability to meet deadlines consistently
Pro-active and taking initiative
Must be organized and ability to work and follow systems and procedures
Must be adaptable to change of strategy, ideas, systems etc.
Must be guest service oriented
Proficiency in organizational planning with the ability to multi-task
EXPERIENCE & QUALIFICATIONS
Minimum 3 years experience in a sales position, preferably at an international 5 star hotel
Degree/Diploma in Hotel Management / Business Administration
Strong knowledge of Opera & Microsoft Office
Understands the local culture and have worked in the region
Fluency in Arabic, written & spoken is a must
Fluency in English and other languages, written and spoken, is preferred


Industry Type : Hotels / Hospitality
Functional Area : Sales / Business Development

Keywords

Sales Manager Telemarketing Hospitality Luxury Hotel management SPA English Ideas Operations Strategic thinking Corrective action

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Raffles Hotels and Resorts


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