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Sales Manager (Ref No: UA0013)

Client of Universal Ally

Posted on October 21, 2019

2 - 3 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

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Opening 01

Job Description

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The Role
The Section Sales Manager is responsible for managing the team ensuring to achieve the sales target, and deliver exceptional Guest Experience; to manage efficiently the stock as he/she is fully accountable of the inventory process and result; and ensure implementation of the company s policies and procedures.
Responsibilities
• Promote delivery of exceptional Guest Experience & build customer loyalty
• Ensure that shop floor employees are properly trained and coached in customer service excellence
• Use review of SOQLE results to set improvement targets in customer service excellence
• Propose remedial action plan to Floor Manager following mystery shopping results
• Review customer complaints and incident report involving customers weekly with store supervisor and provide advice and coaching
• Facilitate resolution of Guest-related issues finding the best solution to satisfy Guests and preserve the interests of the Group
• Send monthly report to Division Manager on customer complaints
• Verify conformity of VIP list proposed by store networks with criteria and submit list to Division Manager for validation
• Set up targets by segments of key customers for store to store manager and monitor performance vs. targets
• Monitor that store managers distribute these targets on customer loyalty to sales executives through their individual line targets and set targets for store managers
• Provide feedback to Floor Manager on the use of the database of key customers for CRM campaigns
• Approve rebalancing of staff between stores to improve overall performance of store
• Instruct store managers for temporary assignment of staff outside store and find replacement
• Review compensation schedule with store managers to ensure fairness
• Monitor that issues raised by daily SORT are solved on time and properly
Requirements
• Have previous experience of managing large teams
• Previous fashion experience and strong product knowledge
• Excellent at collaborating cross functionally


Sales / Business Development

Keywords

Sales Manager (Ref No: UA0013)

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Client of Universal Ally


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