Sales Officer

Etihad Airways

Lead the implementation of EY Cargo commercial strategy in the respective market and for the respective accounts.

Lead, manage, and coordinate the team to achieve agreed-upon targets according to the defined strategy and budget expectations.

Develop, implement, and execute strong country, area, and account plans to maximize Etihad Cargo's revenue, load factor, yield, and product mix.

Lead, develop, manage and maintain a portfolio of customer contracts following Etihad Cargo's segmentation model and commercial strategy.

Develop, maintain, and steer customer relationships, including global key accounts (where the key account structure requires), regional key accounts, and local accounts at all levels.

Collect, organize, provide feedback to HQ, and proactively act based on market intelligence. Identify opportunities and potential obstacles, and plan strategies to overcome any resistance.

Use defined tools of KPI and SLA to ensure compliance with EYCC standards and service levels.