Sales/Service Engineer Muna Noor

Position Summary:

The Sales/Service Engineer will be responsible for providing expert instrumentation engineering support while actively driving business growth through sales initiatives and tender participation. This dual-role position requires technical proficiency in instrumentation systems, strong client engagement skills, and the ability to manage the end-to-end tender process, from opportunity identification to submission.

Key Responsibilities:

A. Technical & Engineering Duties

• Design, configure, and implement instrumentation and control systems for industrial applications.
• Perform installation, calibration, troubleshooting, and maintenance of instrumentation equipment.
• Provide technical support to internal teams and clients during project execution and after-sales phases.
• Prepare technical documentation, specifications, and reports for projects and proposals.
• Ensure compliance with engineering standards, safety protocols, and regulatory requirements.

B. Sales & Business Development Duties

• Actively seek and identify new sales opportunities through market research, client visits, and networking.
• Maintain and develop relationships with existing clients to identify further sales opportunities and cross-selling possibilities.
• Prepare and deliver technical and commercial proposals, including quotations and bids.
• Conduct client presentations and demonstrations to explain technical solutions and value propositions.
• Negotiate contracts, terms, and pricing with clients in coordination with the management team.
• Achieve sales targets set by the company and provide regular sales performance reports.

C. Tender & Bidding Duties

• Monitor public and private tender portals to identify relevant opportunities.
• Review tender documents, technical specifications, and commercial requirements in detail.
• Coordinate with technical, procurement, and finance teams to prepare competitive and compliant tender submissions.
• Prepare all technical and financial documentation required for tendering.
• Ensure timely submission of tenders and proposals in accordance with client deadlines.
• Follow up with clients post-submission to track tender status and provide additional clarifications when required.
• Maintain a database of past tenders, win/loss records, and lessons learned for process improvement.

Skills & Competencies:

• Technical Expertise: Proficient in instrumentation systems, calibration, and industrial applications.
• Tender Management: Skilled in reviewing tender requirements and preparing winning submissions.
• Sales Acumen: Ability to identify prospects, develop relationships, and close deals.
• Client-Focused: Committed to understanding and meeting client needs.
• Organization & Time Management: Capable of handling multiple priorities under tight deadlines.