Sales Specialist - Apparel wolfis

Role Purpose

As a Apparel Sales Specialist at Wolfi s, you are a key brand ambassador responsible for delivering expert product knowledge and exceptional customer service. You play a pivotal role in creating memorable in store experiences that align with our values and performance goals. From understanding individual customer needs to guiding them through product choices and after sales care, your mission is to inspire and support every rider that walks through our doors.

Responsibilities

Customer Experience & Sales Delivery
Deliver a world class customer experience by providing tailored advice and expert guidance.
Drive personal and store sales targets through deep product knowledge and consultative selling.
Build long term relationships with customers through trust, follow up, and service excellence.
Lead customers through the full sales process.

Product & Technical Knowledge
Maintain strong expertise in the full product range of apparel and accessories.
Stay informed about product updates, trends, and cycling innovations.
Confidently handle technical customer inquiries and offer appropriate solutions or alternatives.

Visual Merchandising & Stock Management
Ensure optimal presentation of merchandise and displays.
Support restocking, tagging, and layout execution in line with brand guidelines.
Conduct regular stock checks and proactively flag low inventory or customer requests.

Team & Culture Contribution
Support team members, share knowledge, and maintain a positive working environment.
Participate in product training, team rides, and store initiatives.
Represent the Wolfi s brand with professionalism and passion in all customer and team interactions.

Requirements

2 4 years of experience in retail or customer facing roles, ideally in cycling, sports, or lifestyle retail.
Deep passion for cycling and a genuine interest in the cycling community.
Strong sales acumen and customer centric mindset.
Excellent communication, interpersonal, and problem solving skills.
Proficiency in English; other languages are a plus.

Ideal Candidate

A passionate cyclist or enthusiast who thrives on connecting people to the right gear.
Energetic and goal oriented with a love for delivering memorable customer experiences.
A confident communicator with a high sense of accountability and attention to detail.
Someone who values teamwork, thrives in a high performance culture, and is ready to grow.