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Sales & Support Consultant

OceanAir Travel & Tourism LLC

Posted on June 30, 2020

2 - 4 years Cairo - Egypt

Bachelor of Business Administration(Management). Any Nationality

Opening 01

Job Description

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• We are looking for a qualified Sales & support specialist to join our team.
• You will provide support to sales representatives and respond to customer and prospect queries.
• Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices.
Job Responsibilities:
• Handling UAE Tours & Transfers enquiries via Calls, Live Chat, WhatsApp & Zendesk.
• Responding to Social Media Queries & Airbnb queries.
• Prepare daily Sales Report
• Assist the customer for any amendments or cancellations.
• Creating and updating electronic records of clients
• Maintaining relationships with key persons
• Reaching the revenue and profit targets
• Review pending orders and specific customers requests to ensure excellent customer service and customer experience
• Expediting requests rush orders and altering sales orders and shipping information as required
• Follows up with customers to make sure that they are satisfied with a particular product
job requirements
More than 2 years
Not Specified
Requirements :
• Minimum of 2 years working experience as a sales consultant.
• Bachelor s degree
• Prior Experience in customer service, travel and tourism
• Analytical and multitasking skills
• Should be proactive and should possess excellent sales and negotiation skills.
• Computer literacy, IT skills, and typing skills.
• Excellent knowledge of traveling software (computer reservations systems, GDS systems and e- travel)
• Clear communication and the ability to explain concepts in simple terms are used to help the customer work through problems and accurately describe products
• Excellent motivational skills and works will with a team but also able to work alone
• Knowledge of sales practices and the most efficient customer service techniques
• Proficiency in English; knowledge of additional languages is an advantage.


Travel / Tourism

Sales / Business Development

Keywords

Sales & Support Consultant

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OceanAir Travel & Tourism LLC


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