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Sales Support Specialist


Posted on July 13, 2018

1 - 2 years Cairo - Egypt

Any Nationality

Opening 01

Job Description

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Role Objective
* Process Enterprise Sales orders on all used systems for & order management , ensure its compilation & system submission, handle all complaints related to orders & requirement , facilitate business ensuring efficient workflow on-time activation within the SLA, support in meeting the internal & external customer expectation
Main Responsibilities
• TT creation TT for all received contracts and contracts review , close relevant orders after receiving the contracts
• Review Docs ensuring that it meets the agreed upon criteria.
• DTS entry of activated contracts on a daily basis.
• Submitting the suspension reports to sales team twice on daily basis
• Follow up on suspension release with the Sales team till order/contract completion
• Receive and Follow up on all Sales complaints with the concerned teams
• Receive & follow up on customer requirement/complaints regarding existing or new accounts and directing it to the right party.
• Reassigning the accounts according to the Hunters/Farmers criteria manually
• Assigning churned account based on received reports and the manager s feedback
• Communicate new offers / processes to Sales team once announced to ensure full awareness
• Ensure entering the ESIMs (Emergency SIMs ) on DTS smoothly thus controlling the withdrawal of ESIMs to SPOCs
• Issue manual cases memo for corrective actions in case of any system/human error.
Qualifications and Experience
• Good communication skills
• Excellent computer skills
• Very organized
• Work under pressure
• Leadership skills
Essential Qualifications and Experience
• Good leadership skills
• Good communication skills
• Time Management
Desirable Qualifications and Experience
• Project management
Special trainings / Credentials / Memberships/ Licenses
• Leadership skills
• Project Management

Telecom / ISP

Sales / Business Development


Project management Order management Workflow DTS Enterprise sales Time management Sales support Manual Usage SIMS


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Started out at UAE’s first telecommunications service provider, Etisalat has grown to be one of the world’s leading telecom groups. The international blue-chip organization is headquartered in Abu Dhabi and provides innovative solutions and services to its 163 million subscribers settled in 17 d ifferent countries across the Middle East, Africa and Asia. The telecom giant currently has the widest coverage of 3G and 4G mobile technologies in the UAE. It has established an extensive Fiber-To-The-Home (FTTH) network. In addition to this, the company has conducted expeditionary trials of 5G services in the UAE – the first-ever in the region. Due to its performance and world-class services, Etislata has won many major awards, including the prestigious annual GSMA’s Global Mobile Award.

The company’s mission is:

• To provide a best-in-class customer experience for retail and business

• To deliver attractive returns to shareholders while investing in the long-term future of the company

• To support economic development in all the markets it operates in

Etisalat’s vision is to become the most admired telecom group. Towards this goal, it strives to consistently promote innovation and offers first-in-market technologies in all the location where it is operating.

The company offers a challenging work environment to its employees by providing them a professionally rewarding experience. Etisalat believes in team work and promotes the same across all departments for achieving collective success.
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