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Sales Training Manager, UAE and RoGCC (Dubai based)


Posted on August 6, 2018

1 - 2 years Dubai - United Arab Emirates

Any Nationality

Opening 01

Job Description

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Key Qualifications
• Experience in training or staffing management.
• Project or team management experience in large organisations.
• Expected to have good knowledge in training coaching methodologies.
• Knowledge of Apple product and services.
• Excellent presentation and selling skills.
Build a comprehensive Sales Advocacy plan for Apple own sales staff and Apple channel partner staff in [country]. The plan will leverage classroom, in-store and e-learning activities, based on Apple training guidelines and business priorities set with each partner. This includes multi-brand retailers, telecom carriers, mono-brand partners and commercial resellers.
The Sales Training Lead will build close relationships with each partner s training organisation to ensure maximum impact on the sales staff. This will involve a deep understanding of partner staff profile and training levels, learning and development program and ensure Apple training is tightly included in it.
Work closely with Apple team to ensure that all training activities are aligned with Apple sales priorities in [country].
Organisation of all classroom and in-store sales training sessions in country : session planning, budget management, attendance tracking, coordination with partners
Supervise the delivery of best in class training sessions as per Apple training guidelines. This include providing a consistently great learning experience to surprise an delight the learners.
Manage the rollout of a e-learning application inside partner organisation and drive initiatives to ensure regular usage among sales staff. Provide insights in staff usage through analytics.
Liaise with stakeholders inside Apple to share country and partner training progress, results, needs and requirements.
Sourcing and management of external trainers who are delivering classroom and in-store training sessions.
Delivery of sales training sessions to sales staff on a ad-hoc basis
Where relevant, quality assurance of [Arabic] translation of Sales Training Materials
Key relationships
Training leads of channel partners
Apple Sales team
MEA Sales Training team
External trainers
Logistics partners as required
Key performance indicators
Training engagement of channel partners
Quality of training delivery
Mystery shopping results
Participant feedback
Optimal training management
BA or BS degree
Fluent speaker of English (and Arabic wherever required)

Sales / Business Development


Staffing Telecominess Analyst E-Learning Team Management Logistics Analytics Manager Quality Assurance Customer Experience Training Management


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