Home Jobs in UAE Jobs in Abu Dhabi Support Lead Jobs in Abu Dhabi Support Lead

SAP CRM Support Lead

Americana Computer Systems

Posted on January 13, 2020

5 - 8 years Abu Dhabi, Ras Al Khaimah - United Arab Emirates

Bachelors in Computer Application(Computers), Bachelor of Science(Computers, Technology). Any Arabic National, Any GCC National

Easy Apply

Opening 01

Job Description

EMAIL JOB
Email sent successfully.

**GCC Nationals Only***

Professional Skills and Responsibilities:
• Having around 5 years of experience in Operational support including minimum 2 years in leading position (preferred with SAP experience)
• Lead group of Level-1 resources to provide the best support services & feedback.
• Managing Level-1 resources attendance, shifts , skills enhancements, daily assignments/performance and evaluations
• Resolve end users CRM issues/incidents/problems and log those issues in proper method into the existing Helpdesk tools (from identification to their resolution, keeping the end user informed from start to end).
• Have excellent analysis skills in order to provide clear and understandable feedback/priorities to end users and/or SAP Level-2 resources.
• Demonstrate strong problem solving skills and an ability to resolve application issues.
• Ability to provide on-going training where necessary (either to end-users or Level-1 resources).
• Be able to clearly communicate with end users and ensure the user understands the issue and what is being done to resolve it (and make sure Level-1 resources do the same and to focus also on continues improvement)
• Provide monthly statistics of received issues/incidents (or upon needs)
• Have weekly meeting with Level-2 resources and Courts Project Manager to discuss overall issues (e.g. escalating incidents as Problems)
• Create new and maintain existing Best Practice documents/Knowledge base in a format that the user finds simple to follow, with clear instructions on process steps.
• Actively participate in CRM Project Team meetings.
• Highly motivated, collaborative attitude and can work independently with or without supervision (However any Major decisions should be agreed-on with Courts PM first)
• Having “ITIL certification” or equivalent is preferred
• Having experience in SAP CRM


IT - Hardware & Networking

IT Software

Keywords

SAP SAP CRM Technical Technical Support It Helpdesk Level 2 Engineer

Login To ApplyRegister & Apply

REPORT THIS JOB

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Americana Computer Systems

IT Solutions
Additional Information Required

Employer has requested some additional information along with your application for this job

Login to Naukrigulf

Continue using

All your activity will remain private

or