SAP SuccessFactors - Change and Training Manager

Client of YALLO Retail

Key Responsibilities:

Change Management & Adoption

• Develop and execute the overall change management strategy and roadmap for the payroll implementation project.
• Conduct change impact assessments and stakeholder analysis across multiple geographies and business units.
• Build and maintain a change network of country champions to drive engagement and adoption at local levels.
• Define and track change readiness metrics and adoption KPIs.

Communications

• Design and deliver a structured communications plan to ensure consistent messaging across the organization.
• Prepare engaging content (emails, newsletters, FAQs, videos, intranet posts) to inform, educate, and inspire employees.
• Partner with executive sponsors and leaders to cascade key messages and reinforce buy-in.

Training & Capability Building

• Lead the design and deployment of training strategy tailored to diverse employee groups (HR teams, payroll staff, managers, and employees).
• Oversee the creation of training materials, e-learning modules, user guides, and quick reference documents.
• Coordinate and facilitate train-the-trainer sessions and end-user training.
• Monitor training effectiveness and continuously improve learning interventions.

Collaboration & Stakeholder Management

• Partner with project leads, HR, IT, and payroll subject matter experts to align change activities with project milestones.
• Act as the bridge between the project team and business units to ensure smooth knowledge transfer.
• Escalate change-related risks and propose mitigation strategies.

>Qualifications & Experience

• Bachelor s degree in Human Resources, Business Administration, Communications, or related field (Master s preferred).
• 8 12 years of experience in change management, organizational development, or HR transformation, preferably in large-scale technology or payroll system implementations.
• Certification in Change Management (Prosci, ACMP, or equivalent) strongly preferred.
• Experience in designing and delivering training programs in complex, multi-country environments.
• Strong stakeholder management skills, with proven ability to influence senior leaders and engage large employee populations.
• Excellent written and verbal communication skills; ability to create compelling messages for diverse audiences.
• Strong project management skills; ability to manage multiple priorities in a fast-paced environment.

Key Competencies

• Strategic thinker with a hands-on approach.
• Culturally aware and experienced in working with geographically dispersed teams.
• Empathy, resilience, and strong interpersonal skills.
• Creative communicator and engaging facilitator.
• Data-driven mindset to measure and track adoption and readiness.