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Accor Hotels

Posted on July 10, 2019

2 - 3 years Dubai - United Arab Emirates

Any Nationality

Opening 01

Job Description

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Key tasks
" Welcomes guests and provides a high standard of Safety & Security service.
Contributes globally to guest satisfaction through the quality of his/her work and exemplary behavior
Ensure APACHE procedures are updated and strictly adhered to."
" Provides a friendly and personalised welcome for guests
Offers an attentive service to guests, adapting to any constraints
Heeds any remarks made by guests and ensures follow-up
Conveys the image of the hotel"
" To provide a safe and secure hotel environment by safeguarding guests, employees, and assets of hotel against fire and other hazards, to develop and maintain sound security methods and procedures in line with hotel and corporate policies and guidelines, and the hotel s business plan.
Is responsible to ensure Associates are properly train and follow up and register Associates for Security training requirement with local authorities
Direct report to the General Manager
Develops and maintains a working relationship with the local fire, police, and government agencies
Patrols the hotel on a regular basis and documents activities in accordance with corporate safety and security policies and procedures
Processes all written reports involving security related incidents and guest or employee accidents
Improves safety and security at the hotel by communicating hazards with department heads and taking appropriate corrective action
Handles complaints, investigates, and thoroughly reports on guest or employee injuries, thefts, assaults, lost property, car accidents, loud parties, vandalism, and other guest complaints
Develops written procedures for handling any emergency that would require partial or complete evacuation of the hotel such as fire, armed robbery, severe injuries, power failure, or bomb threats
Ensures that all hotel entrances and exits are locked and unlocked per hotel policy
Maintains hotel key management procedures and ensures that all keys are accountable and only authorized persons have access to keys
Closes down the different outlets at closing time
Ensures that all meeting rooms and exhibit rooms are secured to keep unauthorized individuals out of the area and prevent theft
Completes daily security log, including pertinent information from the shift
Signs worker s compensation claims that occur on duty by investigating to determine how the accident occurred and what could have been done to prevent it
Ensures that all potential and real hazards are communicated and taken care of immediately
Applies hotel regulations, adhering to existing laws and regulations for safety, security and prevention
Anticipates possible and probable hazards and conditions and either corrects them or take action to prevent them from happening
Prepares departmental business plan and budget
Analyses deviation to budget, and takes action when required
Attends meetings and training required by the General Manager
Maintains own working area, materials and company property clean, tidy and in good shape; reports defective materials and equipment to General Manager
Continuously seeks to endeavour and improve own knowledge of the job function
Knows the following procedures by heart:
Hotel fire, bomb and emergency procedures
Hotel health and safety policies and procedures
Hotel facilities and nearby sights of interest and importance (i.e. hospitals, sights)
Hotel standards of operation and departmental procedures
Current licensing relating to hotel
To be fully trained in Emergency/Fire Procedures.
Attend departmental communication meetings as directed by the Engineering Coordinator and Engineering Supervisor
Perform any and all other duties assigned by his Superior
Set up the Hotel Fire Brigade Team.
To be ready and responsible when assigned to perform any other duties as designated by higher management.
ibis Styles and its people
Working procedures are simple and thorough.
The uniform is relaxed and comfortable.
Extended multi-skill training designed to create all-round.
Sociability and accessibility
Hotels on the human scale: every manager is accessible to staff and leads his or her team as a family.
The customers are accessible, the contacts are numerous and pleasant.

Hotels / Hospitality

Guards / Security Services

Desired Candidate Profile

Essential and optional requirements
" Good interpersonal skills and self-confident
Guest oriented and service minded, with attention to quality
Sales oriented
Good presentation
A thorough and organised approach
Physical staying power
Ability to perform under pressure"


Licensing Photoshop Engineering Coordinator Engineering Supervisor Interpersonal skills guest satisfaction Security training Key management Business planning Powerpoint


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Accor Hotels

Founded in 1967 by Paul Dubrule and Gerard Pelisson in France, AccorHotels is a worldwide leading hotel group and market leader in Europe. AccorHotels includes a wide network of over 4,100 hotels in 95 countries. In the Middle East, AccorHotels’ strong network includes 88 hotels and 25,843 room s in 11 countries. Ranging from luxury to economy, the group includes a rich portfolio of 20 brands, each delivering a unique lifestyle and comfort to its guests in different parts of the world. Some of the brands include Fairmont, Thalassa Sea & Spa, Raffles, Sofitel, Pullman, Swissôtel, Grand Mercure, The Sebel, Novotel Mercure, Adagio, ibis, Jo&Joe, Mama Shelter, and Onefinestay. With more than 100 hotels opening every year, AccorHotels has achieved a leading position in Europe.

AccorHotels employs over 2,40,000 people with its 20 brands across the globe. The Group develops and unites its team around a common philosophy of ethical commitment and ensures to:

- Provide regular training for career development

- Offer the best benefits and working conditions to all employees

- Encourage open dialogue with employee representatives to improve their work life

- Create diversity and equal opportunity at work

- Encourage employees to innovate and adapt to the digital world

AccorHotels nurtures its talented workforce and is always on a lookout to acquiring the resources to develop its hotel projects with greater efficiency and flexibility, and enhanced profitability.

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