Security Guard - Front Door

The Ned

Responsibilities:

Guest Interaction & Front Door Duties

• Welcome all hotel guests, visitors, and Ned Club members warmly and courteously.
• Recognize and acknowledge returning guests and club members to ensure a personalized experience.
• Assist guests with directions or inquiries and coordinate with Front Office, Concierge, or Valet when necessary.
• Maintain a professional and polished appearance at all times as a brand ambassador of The Ned Doha.
• Ensure the front door and lobby entrance are always clean, organized, and unobstructed.

Security Screening & Access Control

• Operate and monitor baggage scanners and walk-through metal detectors to ensure guest safety.
• Politely guide guests and visitors through screening procedures while maintaining a welcoming demeanour.
• Prevent entry of unauthorized individuals, suspicious persons, or prohibited items into the hotel premises.
• Immediately report any suspicious activities or security concerns to the Duty Manager or Security Supervisor.

Safety & Incident Response

• Remain alert and attentive to any unusual behaviour or potential security risks around the entrance area.
• Respond promptly to security incidents, emergencies, or alarms as per hotel procedures.
• Support the Emergency Response Team in case of fire, evacuation, or medical emergencies.
• Ensure the fire exits near the main lobby are unobstructed and all safety devices are operational.

Coordination & Reporting

• Maintain effective communication with CCTV operators, Valet, Concierge, and Lobby teams.
• Record and report all incidents, irregularities, or lost-and-found cases to the Security Office.
• Assist in managing guest and visitor flow during VIP movements or special events.
• Perform daily checks on the baggage scanner, walk-through metal detector, and other safety systems to ensure functionality.

Other Duties

• Support lobby operations during busy check-in/out periods as required.
• Follow grooming and conduct standards aligned with The Ned Doha s brand and service values.
• Carry out other assignments as directed by the Security Supervisor or Manager.