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Experience
7 - 14 Years
Job Location
Education
Diploma, Bachelors in Computer Application, Bachelor of Technology/Engineering, Bachelor of Science
Nationality
Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Incident Management: Oversee identification, prioritization, and resolution of major incidents, ensuring minimal disruption to banking services and operations
- Communication: Act as primary point of contact for stakeholders during incidents, providing timely updates to executive management, technical teams, and customers
- Root Cause Analysis: Lead post-incident reviews and root cause analysis to identify underlying issues, implement corrective actions, and prevent future incidents
- Process Improvement: Develop and refine incident management processes, policies, and procedures to enhance response efficiency and align with industry best practices
- Collaboration: Work closely with IT, security, compliance, and business units to ensure seamless coordination during incidents and foster continuous improvement
Desired Candidate Profile
Requirements
Experience: 7+ years in incident management, preferably in banking/financial services
Education: Bachelor's degree in IT, Computer Science, or related field
Skills:
- ITIL certification preferred
- Strong communication skills in English
- Experience with incident management tools (ServiceNow, Jira, etc.)
- Knowledge of banking systems and UAE regulatory requirements
- Leadership abilities and crisis management experience
Employment Type
- Full Time
Company Industry
- IT - Software Services
Department / Functional Area
- Engineering
Keywords
- Incident Response Lead
- Information Security Incident Manager
- Cybersecurity Incident Response Lead
- Security Incident Response Manager
- Cybersecurity Manager
- Vulnerability Management
- Risk Management
- Incident Response
- Incident Response Specialist
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Halian
www.halian.com
Arshad Ayub Shaik - Recruitment Consultant
street 6 102, First Floor, Building 4 Dubai Outsource City AL NAKHEEL, United Arab Emirates (UAE)