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Security Operations SDM (Service Delivery Manager)

IT SHIELD Information Security.

Posted on November 5, 2019

10 - 16 years Riyadh - Saudi Arabia

Bachelor of Science(Electronics), Bachelor of Technology/Engineering(Computers, Electronics/Telecomunication). Any Arabic National, Indian, Pakistani, Egyptian Male

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Job Description

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We have a Security Operations SDM (Service Delivery Manager) opportunity at one of the biggest Telecom company at Riyadh - KSA

Core Responsibilities:

• 10+ years’ demonstrated track record of delivering multiple high quality services to medium to large sized accounts.
• 5+ years’ experience with managing customer experience in SOC infrastructure engagements.
• Advanced knowledge of finance, contract management, customer relationship, leadership, relevant industry, negotiation, value creation and project management.
• Advanced organizing and planning skills to effectively manage larger teams
• Experienced priority-setting skills to effectively meet departmental strategic and operational objectives.
• Ability to communicate clearly and present to senior leadership/executives.
• Well-developed ability to multi-task in a dynamic environment, interpret and apply complex and technical regulations, policies, and procedures related to customer contracts, often under significant timeline pressures and with accuracy and attention to detail.
• Advanced analytical, problem solving, negotiation and organizational skills
• ITIL Background
• Ability to manage significant delivery budgets and minimize program variances
• Actively participate in a 24x7 delivery team, which may include on-call and weekend work
• Project Lifecycle Management
• Conduct Business Review Sessions with clients
• Client Satisfaction KPI development and reporting
• Review invoices for accuracy, manage any disputes and ensure timely payment
• Thoroughly understand the client's ongoing security needs and assist the STC MSS Director to cover all client operational and strategic meetings
• Communicate
• With stakeholders on project performance and project issues.
• Conduct and coordinate meetings and provide project update summaries
• Client concerns, questions, and conflicts to sales and service delivery teams.
• Generate and distribute status reports and lead meetings to disseminate appropriate information to stakeholders.
• Review and lead clarification of project scope captured in the services statement of work and working closely with the customer and sales to identify specific customer requirements.
• Clearly set expectations in order to align the stakeholders and team members
• Additional duties assigned by management

Qualifications:

• Bachelor’s Degree from four-year college or university in Information Technology, Information Security/Assurance, Engineering or similar area of study; at least 5 years related experience and/or training; or equivalent combination of education and experience preferred.
• Demonstrated understanding of Information Security required.
• 3+ years of experience in a customer facing project/program delivery leadership role within professional services or consulting organization
• Security Project Management expertise specifically demonstrated success managing multiple clients and disparate initiatives on a long-term basis.
• Experience interfacing with both clients and partners.
• Excellent written and verbal communication, time management and organizational skills
• Superior problem-solving skills
• Ability to work as a team player, with strong interpersonal and communication skills
• Adept in planning, leading change management, working in a fast-paced environment, and multi-tasking skills


Telecom / ISP

Telecom Engineering / Communications Engineering

Keywords

managing customer experience Service Delivery Manager ITIL SOC SOC infrastructure engagements.

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IT SHIELD Information Security.

IT Shield is a service-oriented organization based in Riyadh – KSA & Cairo – Egypt , specialized in developing and delivering networking professional services to our customers & partners.

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Contact

Name/ Designation:
Haitham Badawy -

Website https://www.itsheildsec.com


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