Home Jobs in Saudi Arabia Jobs in Riyadh Service Delivery Manager Jobs in Riyadh Service Delivery Manager

Security Operations SDM (Service Delivery Manager)

IT SHIELD Information Security.

Posted on November 5, 2019

10 - 16 years Riyadh - Saudi Arabia

Bachelor of Science(Electronics), Bachelor of Technology/Engineering(Computers, Electronics/Telecomunication). Any Arabic National, Indian, Pakistani, Egyptian Male

Easy Apply

Opening 01

Job Description

Email sent successfully.

We have a Security Operations SDM (Service Delivery Manager) opportunity at one of the biggest Telecom company at Riyadh - KSA

Core Responsibilities:

• 10+ years’ demonstrated track record of delivering multiple high quality services to medium to large sized accounts.
• 5+ years’ experience with managing customer experience in SOC infrastructure engagements.
• Advanced knowledge of finance, contract management, customer relationship, leadership, relevant industry, negotiation, value creation and project management.
• Advanced organizing and planning skills to effectively manage larger teams
• Experienced priority-setting skills to effectively meet departmental strategic and operational objectives.
• Ability to communicate clearly and present to senior leadership/executives.
• Well-developed ability to multi-task in a dynamic environment, interpret and apply complex and technical regulations, policies, and procedures related to customer contracts, often under significant timeline pressures and with accuracy and attention to detail.
• Advanced analytical, problem solving, negotiation and organizational skills
• ITIL Background
• Ability to manage significant delivery budgets and minimize program variances
• Actively participate in a 24x7 delivery team, which may include on-call and weekend work
• Project Lifecycle Management
• Conduct Business Review Sessions with clients
• Client Satisfaction KPI development and reporting
• Review invoices for accuracy, manage any disputes and ensure timely payment
• Thoroughly understand the client's ongoing security needs and assist the STC MSS Director to cover all client operational and strategic meetings
• Communicate
• With stakeholders on project performance and project issues.
• Conduct and coordinate meetings and provide project update summaries
• Client concerns, questions, and conflicts to sales and service delivery teams.
• Generate and distribute status reports and lead meetings to disseminate appropriate information to stakeholders.
• Review and lead clarification of project scope captured in the services statement of work and working closely with the customer and sales to identify specific customer requirements.
• Clearly set expectations in order to align the stakeholders and team members
• Additional duties assigned by management


• Bachelor’s Degree from four-year college or university in Information Technology, Information Security/Assurance, Engineering or similar area of study; at least 5 years related experience and/or training; or equivalent combination of education and experience preferred.
• Demonstrated understanding of Information Security required.
• 3+ years of experience in a customer facing project/program delivery leadership role within professional services or consulting organization
• Security Project Management expertise specifically demonstrated success managing multiple clients and disparate initiatives on a long-term basis.
• Experience interfacing with both clients and partners.
• Excellent written and verbal communication, time management and organizational skills
• Superior problem-solving skills
• Ability to work as a team player, with strong interpersonal and communication skills
• Adept in planning, leading change management, working in a fast-paced environment, and multi-tasking skills

Telecom / ISP

Telecom Engineering / Communications Engineering


managing customer experience Service Delivery Manager ITIL SOC SOC infrastructure engagements.

Login To ApplyRegister & ApplyApply Without Registration


Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

IT SHIELD Information Security.

IT Shield is a service-oriented organization based in Riyadh – KSA & Cairo – Egypt , specialized in developing and delivering networking professional services to our customers & partners.

View Contact Details


Name/ Designation:
Haitham Badawy -

Website https://www.itsheildsec.com

Additional Information Required

Employer has requested some additional information along with your application for this job

Login to Naukrigulf

Continue using

All your activity will remain private