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Security Support Engineer


Posted on June 11, 2018

6 - 7 years Cairo - Egypt

Bachelor of Science(Computers). Any Nationality

Opening 01

Job Description

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as our Security Support Engineer, your responsibilities will include but will not be limited to the following:
- resolve service incidents by troubleshooting & solving faults reported through: PEM Alarms, JDB Tickets, CLARIFY Cases or COM signed e-mails
- perform service changes by assessing risk and implementing requests reported through: MSCT requests, CCS changes, ECM requests
- resolve service problems by performing RCA and designing action plans for unknown errors reported through: Problem Management Dashboard, PEM Alarms, JDB Tickets, CLARIFY Cases or COM signed e-mails
- perform solution releases by authorizing, validating (changes, upgrades, updates, patches and migrations) and implementing it
- perform TAC (Technical Assistance Center) function and manage communication with their vendors in case of Problems (Unknown errors), patches and maintenance
- maintain Security Solutions Configuration Management up to date by adding/modifying CI as implied by incident, change, & release processes
- manage both internal and external customer calls and provide them with regular updates as per support processes
- mentor new comers and security associate and provide them with guidance and technical advices
- perform SIPs actions managed by Senior Security Engineers and update the action plan of the SIP
- perform technical & management escalation as implied by the escalation process to ensure security tasks are progressing toward resolution and/or completion

IT - Software Services

IT Software

Desired Candidate Profile

about you
must have:
- very good understanding of network security technologies (Checkpoint and PIX Firewalls, Bluecoat & Microsoft ISA Caches/Proxies)
- good understanding of Cisco IDSs and Switches
- knowledge of IT security technologies (TrendMicro, Symantec or McAfee Antivirus, WebWasher & XSTOP URL Filtering)
- excellent understanding of IT & networking fundamentals
- excellent phone business communication & facilitation skills
- good understanding of IT security solutions (Managed Firewalls, Managed Proxies, Managed Antivirus, Managed Switches & Managed IDSs/IDPs)
- good understanding of ITIL incident & change management processes
- B.Sc. of computer, communication or electronics MIS
- at least 6 years of professional experience
- at least 4 years of IT/Network security support technical experience
nice to have:
- knowledge of Apolon & Cisco Managed Switches
- certification in CCNA, CCSA, BCCPA, MCSA and/or UCSA
- soft skills / business courses (Time management, facilitation skills, interpersonal skills . . . etc)


Microsoft Ccna Troubleshooting Configuration Management Network Security Cisco Mis Sip Change Management Problem Management


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Located in Al Dhafra Region, Abu Dhabi, Nawah Energy Company is the leading nuclear operator, contributing to the UAE’s civil nuclear program. The company was founded in 2016 as a subsidiary of Emirates Nuclear Energy Corporation (ENEC). It is a result of the joint venture between ENEC and Kore a Electric Power Corporation (KEPCO). Nawah Energy Company ensures adherence to the highest international standards of safety, quality and security, while maintaining operational transparency. Nawah plans to generate 5,300 megawatts of low-carbon electricity from 2020, and meet around 1/4th of the total electricity requirements of the UAE, while improving the quality of life.

Nawah Energy Company aims to protect the UAE environment by reducing carbon dioxide emissions by 12 million tons annually. It is a multinational, multicultural and Emirati-led company, which provides a dynamic work environment to top national and international talent and offer them with opportunities to grow. The company looks out for qualified and dedicated professionals with the ability to perform well as per the business requirements. Offering competitive remunerations and a good word environment to cater to the dynamic requirements of the esteemed clients, Nawah Energy Company aims at building a multi-skilled workforce.

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