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Selling Partnering Support Associate

Souq.com, An Amazon Company

Posted on January 13, 2020

3 - 4 years Cairo - Egypt

Any Nationality

Opening 01

Job Description

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Summary of Responsibilities
• Demonstrates effective, clear and professional written and oral communication.
• Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues.
• Builds Platform and business knowledge to better serve sellers
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
• Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller s issues and questions.
job requirements
More than 3 years
Not Specified at least

Internet / E-commerce / Dotcom

Sales / Business Development

Desired Candidate Profile

Basic Qualifications:
• Language: Fluency in English and Arabic is essential.
• Experience within a customer service environment preferred.
• Desire to expand skills into new areas.
• Technical (Computers & Internet) savvy is required.
• Business acumen in areas of e-commerce and retail.
• Committed seller advocate, drive process & tool improvements.
• Enthusiasm and strong self-motivation.
• Strong prioritization and time management skills, with a high degree of flexibility.
• Embrace constant change with flexibility and good grace.
• Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.
• Demonstrates effective communication, composure, and professional attitude
• Exemplary performance record, particularly with regard to quality & productivity
• Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox


Selling Partnering Support Associate


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Souq.com, An Amazon Company

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