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Senior Account Manager

Star Distribution

Posted on December 5, 2019

2 - 5 years Cairo - Egypt

Bachelor of Business Administration(Management). Any Nationality

Opening 01

Job Description

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Manage multiple accounts; develop positive working relationships with all customer touch points
• Drive client retention, renewals, upsells and client satisfaction
• Work closely with Associate Account Managers and Operations on day-to-day operational processes including campaign set-up, receipt of creative or tags, trafficking.
• Work closely with Analytics and Operations to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed.
• Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign.
• Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction and renewal.
• Prepare campaign insights reporting, including analysis and research.
• Manage weekly campaign status documents for review.
• Work closely with Finance on billing set up and invoicing.
• Adhere to established processes and workflows, as it relates to campaign set-up and pixel placement strategy, creative execution (including dynamic creative), ad trafficking, campaign management and any troubleshooting necessary with pixels, creative assets and campaign reporting.
• Provide input on new processes and workflows as needed.
• Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight.
job requirements
2 to 5 years


Advertising / PR / Event Management

Accounts / Taxation / Audit / Company Secretary

Desired Candidate Profile

BSc degree in Business Administration, Sales or relevant field.
• Proven work experience as a Senior account manager.
• Strong analytical and organization skills.
• Familiarity with sales performance metrics.
• Team management skills.
• Excellent communication skills with a customer service attitude.

Keywords

Senior Account Manager

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Star Distribution


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